High CPU usage caused by Decor8...

from Stardock Forums

There's some sort of defect in Decor8. Specifically, Decor8 1.07 causes high CPU usage in both Explorer.exe and COM Surrogate (32 bit) when Windows Search (the indexing service) is enabled. This ranges from 30-50% on a dual core machine so the assumption is that it is pegging a single core. If I remove Decor8 and restart explorer.exe the issue subsides. Subsequent boots won't exhibit the issue after that. 

 

Relevant system information: Win 8.1 x64.

decor8
5,396 views 8 replies
Reply #1 from Stardock Forums Top

There was an issue in 1.06 but this was resolved in 1.07.  It had nothing to do with the Windows Indexing service.

Please make sure you have updated to the latest version downloadable from the MyDownloads section of the Stardock store.  Ignore the version number shown, just download and install the latest build offered.

Reply #2 from Stardock Forums Top

I'm not really sure why it would have not been 1.07 unless it failed to upgrade some of the files but not the configuration utility... Any case, I went ahead and made sure the entire folder was clobbered before re-installing it and sure enough the issue persists and indeed it is v1.07 issue.

Although, I checked again, and it doesn't seem it was related to the Indexing Service after all. I suppose, that was a fluke on my part.

https://www.dropbox.com/s/07i8nspubibexc7/decor8_high_usage.png

Offworld Trading Company
Reply #3 from Stardock Forums Top

Installed on my desktop just to see if the issue was isolated to my laptop. After doing so, it looks like on that machine the CPU usage ranges are much lower, but honestly still fairly high given what Decor8 is suppose to be doing. It is typically 3-6%, but can be as high as 10-13% on the machine.

Given that machine is a Sandybridge 2600k, high usages won't be nearly as noticeable percent wise simply because there are physically more resources.

Reply #5 from Stardock Forums Top

 

 

running decor8 v1.07  

 

i have just purchest launch 8 i install it and rebooted pc

now launch 8 not working at all, and file explorer is run at hight cpu....

i have now removed launch 8 and all is back to normal

running windows 8.1 64bit

Reply #6 from Stardock Forums Top

Snaphat,

Could you submit a support ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit so we can better assist you? Also if you could send in the support tool when you make the ticket.

Please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send back the .zip file it creates on the desktop.

Thanks

 

Reply #7 from Stardock Forums Top

Deaneades,

Could you submit a support ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit so we can better assist you? Also if you could send in the support tool when you make the ticket.

Please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send back the .zip file it creates on the desktop.

Thanks

Reply #8 from Stardock Forums Top

 

thanks The_Gear