tfouto tfouto

bug process explorer restarting

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bug process explorer restarting

from Stardock Forums

Sometimes if i click the start button really fast several times, like double-click or triple-click, it hangs and it seems that the explorer process restarts itself. Then everything becomes normal.

start8
33,451 views 55 replies
Reply #26 from Stardock Forums Top

Happen again with single click. I dont think it's happening less. 

 

I tried only once fast clicking and didn't crash. I dont know if the single-click isn't solved when the fast clicking is.

Reply #27 from Stardock Forums Top

Quoting tfouto, reply 26
Happen again with single click. I dont think it's happening less. 

 

I tried only once fast clicking and didn't crash. I dont know if the single-click isn't solved when the fast clicking is.
End of tfouto's quote

What does the event log show?

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #28 from Stardock Forums Top

Just wanted to say Build 1.02 crashed Windows Explorer again for me too this morning.

 

The way I got it to crash was I clicked on All Programs then scrolled up and down and then clicked the Start8 button a few times in a row and Start8 menu froze and the Windows Explorer restarted.

 

Ok I posted actually 2 different Event Logs which both happend right around the same time.

Reply #29 from Stardock Forums Top

Log Name:      Application Source:        Application Hang Date:          11/9/2012 6:20:31 AM Event ID:      1002 Task Category: (101) Level:         Error Keywords:      Classic User:          N/A Computer:      Acer-Notebook Description: The program Explorer.EXE version 6.2.9200.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: b6c  Start Time: 01cdbc530a1e87b3  Termination Time: 0  Application Path: C:\Windows\Explorer.EXE  Report Id: 769c4535-2a5f-11e2-be77-206a8a30f1e2  Faulting package full name:  Faulting package-relative application ID:

Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="Application Hang" />     <EventID Qualifiers="0">1002</EventID>     <Level>2</Level>     <Task>101</Task>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2012-11-09T11:20:31.000000000Z" />     <EventRecordID>13339</EventRecordID>     <Channel>Application</Channel>     <Computer>Acer-Notebook</Computer>     <Security />   </System>   <EventData>     <Data>Explorer.EXE</Data>     <Data>6.2.9200.16384</Data>     <Data>b6c</Data>     <Data>01cdbc530a1e87b3</Data>     <Data>0</Data>     <Data>C:\Windows\Explorer.EXE</Data>     <Data>769c4535-2a5f-11e2-be77-206a8a30f1e2</Data>     <Data>     </Data>     <Data>     </Data>     <Binary>430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000</Binary>   </EventData> </Event>

Reply #30 from Stardock Forums Top

Log Name:      Application Source:        Application Hang Date:          11/9/2012 6:21:50 AM Event ID:      1002 Task Category: (101) Level:         Error Keywords:      Classic User:          N/A Computer:      Acer-Notebook Description: The program explorer.exe version 6.2.9200.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 2118  Start Time: 01cdbe6c3abfe90c  Termination Time: 0  Application Path: C:\Windows\explorer.exe  Report Id: a61b8138-2a5f-11e2-be77-206a8a30f1e2  Faulting package full name:  Faulting package-relative application ID:

Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="Application Hang" />     <EventID Qualifiers="0">1002</EventID>     <Level>2</Level>     <Task>101</Task>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2012-11-09T11:21:50.000000000Z" />     <EventRecordID>13343</EventRecordID>     <Channel>Application</Channel>     <Computer>Acer-Notebook</Computer>     <Security />   </System>   <EventData>     <Data>explorer.exe</Data>     <Data>6.2.9200.16384</Data>     <Data>2118</Data>     <Data>01cdbe6c3abfe90c</Data>     <Data>0</Data>     <Data>C:\Windows\explorer.exe</Data>     <Data>a61b8138-2a5f-11e2-be77-206a8a30f1e2</Data>     <Data>     </Data>     <Data>     </Data>     <Binary>430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000</Binary>   </EventData> </Event>

Reply #31 from Stardock Forums Top

I'm also getting this error. I haven't been fast clicking like some of the others. I get it when I click on my pictures folder. Explorer.exe will end and restart instantly. It doesn't affect my work or anything, but anything that could resolve this would be great. Running the latest version of Start8. Included below is my error log.

 

Faulting application name: explorer.exe, version: 6.2.9200.16384, time stamp: 0x50107dbc
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000374
Fault offset: 0x00000000000ea485
Faulting process ID: 0x16dc
Faulting application start time: 0x01cdbf74f0233479
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: e65e4b8d-2b6f-11e2-be7d-902b3433b2d3
Faulting package full name:
Faulting package-relative application ID:

Reply #32 from Stardock Forums Top

Quoting iainwalsh338, reply 32
I'm also getting this error. I haven't been fast clicking like some of the others. I get it when I click on my pictures folder. Explorer.exe will end and restart instantly. It doesn't affect my work or anything, but anything that could resolve this would be great. Running the latest version of Start8. Included below is my error log.

 

Faulting application name: explorer.exe, version: 6.2.9200.16384, time stamp: 0x50107dbc
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000374
Fault offset: 0x00000000000ea485
Faulting process ID: 0x16dc
Faulting application start time: 0x01cdbf74f0233479
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: e65e4b8d-2b6f-11e2-be7d-902b3433b2d3
Faulting package full name:
Faulting package-relative application ID:
End of iainwalsh338's quote

Do you mean clicking on a shortcut on the start menu, clicking on a shortcut that opens a menu on the start menu, or just from normal explorer use? 

Reply #33 from Stardock Forums Top

I just clicked on the My Pictures shortcut on the Start Menu and it opens up the My Pictures folder. It then restarts there. It doesn't happen every time and seems to be very abnormal. (It happened twice in a few minutes yesterday, but it hasn't happened at all today)

Reply #34 from Stardock Forums Top

Again:

 

- System

- Provider

[ Name] Application Hang

- EventID 1002

[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-11-11T14:40:06.000000000Z

EventRecordID 2885

Channel Application

Computer ...

Security

- EventData

Explorer.EXE
6.2.9200.16384
7fc
01cdc01a3c9a98b1
0
C:\Windows\Explorer.EXE
ae17c72c-2c0d-11e2-be82-902b3430fd44


430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00720043 0073006F 002D0073 00680074
0008: 00650072 00640061 00440000 00610065
0010: 006C0064 0063006F 0000006B 0000


In Bytes

0000: 43 00 72 00 6F 00 73 00 C.r.o.s.
0008: 73 00 2D 00 74 00 68 00 s.-.t.h.
0010: 72 00 65 00 61 00 64 00 r.e.a.d.
0018: 00 00 44 00 65 00 61 00 ..D.e.a.
0020: 64 00 6C 00 6F 00 63 00 d.l.o.c.
0028: 6B 00 00 00 00 00 k.....

 

Reply #35 from Stardock Forums Top

I believe the reason has been tracked down as to why the 1.01 update did not resolve the problem.  The next update will have a modification for this.

Reply #36 from Stardock Forums Top

I had the same issue and blamed Start8. Finally determined the culprit was Mozy Home. Uninstalled Mozy, explorer.exe is now rock solid.

Reply #37 from Stardock Forums Top

i dont have Mozy and i have explorer.exe issues sometimes when clicking start8 button one time...

Reply #38 from Stardock Forums Top

When does the new version comes out? It's really being annoying getting explorer.exe restarting all the time.

Do you want me to try a beta version?

Reply #39 from Stardock Forums Top

There should be a new build later this week.

Reply #41 from Stardock Forums Top

1.03 should come out this Thursday.

Reply #42 from Stardock Forums Top

Quoting Neil, reply 42
1.03 should come out this Thursday.
End of Neil's quote

 

That wouild be tomorrow :)

Cool!

Reply #43 from Stardock Forums Top

Hi,

I had another explorer restart on v. 1.0.3 but now it was different. I click on start8, start writing Vegas clicked Enter and boom freeze explorer restart. 

 

- System

- Provider

[ Name] Application Hang

- EventID 1002

[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-11-18T12:25:45.000000000Z

EventRecordID 5342

Channel Application

Computer ...


Security

- EventData

Explorer.EXE
6.2.9200.16433
648
01cdc521207c8801
0
C:\Windows\Explorer.EXE
1208813c-317b-11e2-bea0-902b3430fd44


55006E006B006E006F0077006E0000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000


In Bytes

0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

Reply #44 from Stardock Forums Top
- System
   
- Provider
      [ Name] Microsoft-Windows-Search
      [ Guid] {CA4E628D-8567-4896-AB6B-835B221F373F}
      [ EventSourceName] Windows Search Service
   
- EventID 3036
      [ Qualifiers] 32768
   
  Version 0
   
  Level 3
   
  Task 3
   
  Opcode 0
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2012-11-18T12:25:57.000000000Z
   
  EventRecordID 5344
   
  Correlation
   
- Execution
      [ ProcessID] 0
      [ ThreadID] 0
   
  Channel Application
   
  Computer ...
   
  Security
- EventData
    ExtraInfo Context: Application, SystemIndex Catalog Details: (HRESULT : 0x80004005) (0x80004005)
    URL ONEINDEX15://{S-1-5-21-3490507539-1273220248-2910826145-1001}/
Reply #45 from Stardock Forums Top

ACTIVE: "Search should include files outsided the standard libraries" -> EXPLORER PROCESS  is OK

 

But, when it is off,  the explorer process FAILURE

 

Fail

 

PD: Sorry for my English...  :pout:

Reply #46 from Stardock Forums Top

Also, this is wrong

Programas = Música = Archivos y carpetas (Programs = Music = Files and folders)

Reply #47 from Stardock Forums Top

Quoting davidaleortiz, reply 47
Also:

Programas = Música = Archivos y carpetas (Programs = Music = Files and folders)

End of davidaleortiz's quote

Which language is your OS using?

Reply #49 from Stardock Forums Top

Having a similar problem with v 1.10. Sometimes when I press Start button and very quickly begin to type my search, explorer.exe crashes. I am trying the "Search should include..." option to see if it continues. I had that box unchecked when the errors occurred. I will check it and see if it resolves the issue. Other atypical setup includes using the custom win8start.png image for start button, and I recently switched from the "Windows 7 Theme" with translucency enabled to the "Default Theme" without translucency. Taskbar translucency was enabled in both themes. If you need information via email, do not hesitate to contact me. (I apologize, I cannot figure out how to accept emails on the forums, just PM me I guess.)

WER logs:

Source
Windows Explorer

Summary
Stopped working

Date
‎2/‎5/‎2013 1:09 AM

Status
Report sent

Description
Faulting Application Path:    C:\Windows\explorer.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Explorer.EXE
Application Version:    6.2.9200.16433
Application Timestamp:    50763312
Fault Module Name:    msvcrt.dll
Fault Module Version:    7.0.9200.16384
Fault Module Timestamp:    5010ac20
Exception Code:    40000015
Exception Offset:    0000000000050aee
OS Version:    6.2.9200.2.0.0.256.103
Locale ID:    1033
Additional Information 1:    fc37
Additional Information 2:    fc37df062e0047ba53468b141f9e4b47
Additional Information 3:    6003
Additional Information 4:    60037964d6949d4840a81b1a80aefc7e

Extra information about the problem
Bucket ID:    e7534e4d7adb37e6f296bf1b886b35fb (83236258)

and...

Source
Windows Explorer

Summary
Stopped working

Date
‎2/‎5/‎2013 7:14 PM

Status
Report sent

Description
Faulting Application Path:    C:\Windows\explorer.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Explorer.EXE
Application Version:    6.2.9200.16433
Application Timestamp:    50763312
Fault Module Name:    cmdlineext_x64.dll
Fault Module Version:    1.1.221.0
Fault Module Timestamp:    456d8ce5
Exception Code:    40000015
Exception Offset:    0000000000010d42
OS Version:    6.2.9200.2.0.0.256.103
Locale ID:    1033
Additional Information 1:    8bc6
Additional Information 2:    8bc6dd7ab307391d28cdf477401a258f
Additional Information 3:    67a1
Additional Information 4:    67a1e13b1c8c68edd029ef70418a686c

Extra information about the problem
Bucket ID:    f6973bb4889c445eadc0fdcd2f5241e4 (83358750)

Reply #50 from Stardock Forums Top

Quoting hfball, reply 50
Having a similar problem with v 1.10. Sometimes when I press Start button and very quickly begin to type my search, explorer.exe crashes. I am trying the "Search should include..." option to see if it continues. I had that box unchecked when the errors occurred. I will check it and see if it resolves the issue. Other atypical setup includes using the custom win8start.png image for start button, and I recently switched from the "Windows 7 Theme" with translucency enabled to the "Default Theme" without translucency. Taskbar translucency was enabled in both themes. If you need information via email, do not hesitate to contact me. (I apologize, I cannot figure out how to accept emails on the forums, just PM me I guess.)
End of hfball's quote

 I notice cmdlinext_x64.dll is one of the crash addresses.  Looking online this appears to be part of SecuROM and I suspect thats causing the problem here.