Issue with Fences 2.0 activation

from Stardock Forums

I have recently purchased Fences 2.0 but am not able to unlock it.

When I click Unlock previous purchase, nothing happens.

When I click Try Fences it shows a message please wait unlocking fences and then throws an error messages:

There was a problem unlocking Fences. Please try again.
If you continue to receive this message, please contact support@stardock.com for assistance.

I have a serial number would like to be able to use Fences but can't because even trail does not work.
Hope someone here can help me!

 

On a different note: I have created a support ticket for this. How long, on average, does it take
stardock to respond to a support ticket?

 

Dries

2,861 views 5 replies
Reply #1 from Stardock Forums Top

I had the same problem, this is the reply i got from the support:

 

"Hello,


We've created a new build that may fix your issue. Please download the following file:

{Removed by support}

Replace the file in the Fences directory with this one and try again."

Reply #2 from Stardock Forums Top

Thanks for trying to help, but we want to keep that patch under wraps while it's in testing.

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

I received the same patch.. unfortunately it did not fix the problem....(just updated the ticket)

Reply #4 from Stardock Forums Top

I'm having that same problem. I wish you guys hadn't removed the link. :/ If I'm not able to correct this issue soon, I'll forget until it's too late. Arrghblblblele!