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kamaratana
kamaratana
Join Date 01/2012
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[resolved] Stardock Stealing my money?

January 27, 2012 1:41:58 AM from Stardock ForumsStardock Forums

Edit: ISSUE RESOLVED. Thank you!

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jerryshafer64
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kamaratana
Drzues
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Reply #1 January 27, 2012 2:38:10 AM
from WinCustomize ForumsWinCustomize Forums

Seriously?!?!?

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kamaratana
Drzues
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Reply #2 January 27, 2012 2:40:21 AM
from WinCustomize ForumsWinCustomize Forums

Did you even try to speak with a Moderator? Did you even click on the help tab? Did you look for any option besides ranting about something you clearly know nothing about?

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kamaratana
Snowman
Join Date 03/2001
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Reply #3 January 27, 2012 3:29:31 AM
from WinCustomize ForumsWinCustomize Forums

Before making false accusations, how about contacting Stardock instead to clear this unfortunate error?

They can be contact at support@stardock.com.

You'd have done the same if it had been in a retail store.

Ps.: To anyone feeling like flaming the OP, forget it. Let Stardock support handle it.

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kamaratana
Wizard1956
Join Date 01/2008
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Reply #4 January 27, 2012 7:51:57 AM
from WinCustomize ForumsWinCustomize Forums

There have been other recent reports of errors with store purchases. Relax, it will get straightened out and you can enjoy your WindowBlinds. Your experience is not typical, but these things do happen. Stardock is a reliable, trustworthy software company. If there is a problem, you can rest  assured it will be looked into and resolved.

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kamaratana
PoSmedley
Join Date 04/2005
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Reply #5 January 27, 2012 8:42:30 AM
from WinCustomize ForumsWinCustomize Forums

edited

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kamaratana
Island Dog
Join Date 06/2003
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Reply #6 January 27, 2012 8:42:43 AM
from WinCustomize ForumsWinCustomize Forums

I'll make sure someone checks on this ASAP, but I can assure you there is no scam and no one is trying to "steal" your money.  This is obviously a technical error of some sort, and we will make sure to get it corrected.

 

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kamaratana
Neil Banfield
Join Date 04/2001
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Reply #7 January 27, 2012 8:43:36 AM
from WinCustomize ForumsWinCustomize Forums

I suspect what you are seeing is the money being reserved by the card issuer rather than having been taken by Stardock and it will auto correct itself in a few days.

However let me assure you that nobody is out to con you or steal your money.

Hopefully someone will be along shortly who can confirm if either order worked and investigate why you had those problems.

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kamaratana
gmc2
Join Date 11/2003
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Reply #8 January 27, 2012 8:44:05 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Snowman,
reply 3
To anyone feeling like flaming the OP, forget it

damn, you guys take the fun out of things especially when so richly deserved.

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kamaratana
Hankers
Join Date 04/2004
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Reply #9 January 27, 2012 8:50:32 AM
from WinCustomize ForumsWinCustomize Forums

Quoting gmc2,
reply 8
damn, you guys take the fun out of things especially when so richly deserved.

Well, it is a post in the "Support" section and should be left to Stardock support to resolve.

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kamaratana
Rosco_P
Join Date 07/2009
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Reply #10 January 27, 2012 9:04:21 AM
from Stardock ForumsStardock Forums

OK, let's all take a step back from our computers and take a deep breath.

There was a parser issue, which caused a few duplicate orders.  We know when and who, so we're going to be going through and refunding any duplicates, so please be patient.

I do apologize for any inconvenience.  Nobody wins here, but everything should be taken care of by later today.

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kamaratana
BoXXi
Join Date 03/2001
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Reply #11 January 27, 2012 10:02:10 AM
from WinCustomize ForumsWinCustomize Forums

It was a special offer....... "Get WindowBlinds for what it's REALLY worth".........

 

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kamaratana
Rosco_P
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Reply #12 January 27, 2012 10:44:16 AM
from Stardock ForumsStardock Forums

The duplicates should now all be refunded.

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kamaratana
kamaratana
Join Date 01/2012
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Reply #13 January 27, 2012 12:09:44 PM
from Stardock ForumsStardock Forums

I just re-read my post and realize how my anger clouded my manner and judgment in posting this last night. I apologize for being so vulgar and rude. I was expecting a cool product, but I guess it was a technical difficulty. I guess I took my anger out on the internet (surprise, surprise >.>).

 

Sorry, disregard my rude comments in my original post. But thanks for getting it resolved for me. Should I just wait to purchase it while the technical issues are being resolved?

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kamaratana
ZubaZ
Join Date 11/2001
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Reply #14 January 27, 2012 12:24:26 PM
from WinCustomize ForumsWinCustomize Forums

kamaratana issues are resolved.  Please re-order (once).  

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kamaratana
kamaratana
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Reply #15 January 27, 2012 12:48:41 PM
from Stardock ForumsStardock Forums

Thank you for your help! I again apologize for my behavior. Thanks!

 

By the way...if I install WindowsBlinds...would it have an effect on the computer performance or have compatibility issues with any programs?

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kamaratana
ZubaZ
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Reply #16 January 27, 2012 12:53:18 PM
from WinCustomize ForumsWinCustomize Forums

Quoting kamaratana,
reply 15
if I install WindowsBlinds...would it have an effect on the computer performance or have compatibility issues with any programs?
There should not be any slowdowns and incompatibilities are low in number and often resolved with knowledge of them.  Applications that do have issues can be excluded by the user while fixes are made.

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kamaratana
kamaratana
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Reply #17 January 27, 2012 6:45:23 PM
from Stardock ForumsStardock Forums

And how quick should I expect my product? I can't wait...lol

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kamaratana
BigDogBigFeet
Join Date 12/2005
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Reply #18 January 27, 2012 6:58:28 PM
from WinCustomize ForumsWinCustomize Forums

Try going here and logging in to your account using the same email you used for purchase:

https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products

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kamaratana
kamaratana
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Reply #19 January 27, 2012 7:54:55 PM
from Stardock ForumsStardock Forums

Didn't work. On my order history, it doesn't show my order # for this purchase at all...what'a going on

 

Why does it take so long, I didn't even get a confirmation email

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kamaratana
BigDogBigFeet
Join Date 12/2005
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Reply #20 January 27, 2012 9:03:58 PM
from WinCustomize ForumsWinCustomize Forums

I don't know.  It sounds like the store may be having problems and now its the weekend.  They'll be back Monday but, maybe someone will see this yet and find out what's going on and help.

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kamaratana
Hankers
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Reply #21 January 27, 2012 9:12:26 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Zubaz,
reply 14
kamaratana issues are resolved.  Please re-order (once).  

Did you re-order WindowBlinds as Zubaz mentioned in his reply?

If you did, was the payment made using PayPal?

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kamaratana
kamaratana
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Reply #22 January 27, 2012 9:39:53 PM
from Stardock ForumsStardock Forums

I ordered a different product this time, i got the object desktop. i used a credit card. they charged me, but there's no download link

 

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kamaratana
yrag
Join Date 08/2001
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Reply #23 January 27, 2012 9:53:48 PM
from WinCustomize ForumsWinCustomize Forums

Re:Reply #18

https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products

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kamaratana
ZubaZ
Join Date 11/2001
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Reply #24 January 27, 2012 10:02:56 PM
from WinCustomize ForumsWinCustomize Forums

I'm on my touchpad and the lookup tools hate the touchpad.  I'll take a look as soon as I can.

Did you use the same email as you did previously?

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kamaratana
kamaratana
Join Date 01/2012
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Reply #25 January 27, 2012 10:37:04 PM
from Stardock ForumsStardock Forums

Tried that. Didn't work

 

And yes I used the same email address.

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