Is there a way to cancel my order?

P.O.'d

from Stardock Forums

I'm pissed. Ordered my game, never received confirmation and when I went back to the site it popped me back to the part where I input my card information.  Assuming I was mistaken and did not complete the order, I re-entered my information.  I still have not received ANY download link or any other e-mail regarding my purchase(s) if they try to take funds twice because their system is flawed.  They've taken the money out at least once and I still have NO download link. It's been over 2 hours, I could have used Steam and be playing my game right now. This is ridiculous.

 

I'd really like to just cancel my order, get a refund, and be done with this stupid thing forever. Is there a way to do so since I still have yet to get my confirmation e-mail and still have yet to actually get the game they charged me for?  This is ridiculous.

5,004 views 4 replies
Reply #1 from WinCustomize Forums Top

This is confusing, where did you buy the game, what game did you buy?  If you bought it on impulse you need to contact support.  And the thread you are in is for Object Desktop which is not a game.  What game did you buy and where did you get it?  I'm sure someone on the site here can put you through to the right people. 

 

One thing to keep in mind is that most products purchased will installed through Impulse, which is basically another program like steam.  You could try installing Impulse and downloading from there....

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Reply #3 from Stardock Forums Top

Having ordered a game Tuesday and been dealing with Customer Service since then (via email), I too would like to cancel an order for a game that never showed up in my account.  And just to head off the usual "only submit one email" responses, I submitted an email Tuesday, got a response Wednesday which didn't resolve the issue and sent another that day and still haven't received anything back.

I'd love to talk to someone about the issue, but whenever I call the customer support line for Impulse, I get a message saying "You have reached us outside of normal operating conditions, please call back later."  I was calling at noon CST, so I'm not sure when "normal operating conditions" would be.  

Reply #4 from WinCustomize Forums Top

I'm seeing the game on your account properly, so there's no problem there.  Try closing Impulse and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.