Missing Software

object desktop 1 year renewal

December 30, 2010 3:36 PM from

I sent a ticket in quite a while ago now but i have still not recieved any reply to it, I purchased a renewl for object desktop through paypal and impulse and it never appeard, when i request the key i get the email saying i have the renewal but no key is sent with it. Im getting a little frustrated about not being able to use the product ive payed for

3,986 views 12 replies

Reply #1 December 30, 2010 3:42 PM from

WinCustomize Forums Top

Stardock is closed for the holidays and will return to work on January 3rd.

Is your PayPal email different than your Impulse login email? If so, you may just need to transfer the registration to your Impulse login.

Please post your support ticket number here.

Reply #2 December 30, 2010 6:03 PM from

Stardock Forums Top

Ticket ID: PJH-657936 No my email is the same on paypal and impulse, I've made sure I covered all the possibilities before I raised a ticket

Reply #3 December 30, 2010 6:15 PM from

WinCustomize Forums Top

Glad you renewed!

Hankers and I would like to help, but we can't. Only sales@stardock.com or support@stardock.com will be able to help. DON'T submit again. It'll only delay response. SD Support and Sales will be back 1/3/11. You'll have to wait.

Reply #4 December 30, 2010 7:18 PM from

Stardock Forums Top

I will now I know that, I wish I had so much time off work

Reply #5 December 31, 2010 8:12 PM from

WinCustomize Forums Top

Did you use the same e-mail/account from your original Object Desktop subscription?

Reply #6 December 31, 2010 11:45 PM from

Stardock Forums Top

Well as the old subscription is listed on my impulse im assuming so

Reply #7 January 7, 2011 3:21 PM from

Stardock Forums Top

I finally got a reply from my ticket, saying that they think they fixed the problem. Which they hadnt, I still cant see the renewal for OD on my impulse screen even though all my applications are showing up linked to the same account. It's now 2 days after me telling them this and im still waiting for a response. To be fair im getting a little fed up that i havent been able to use the software i paid for on the 19th of dec its now the 7th and thats my money going down the drain. I would have hoped the least that could be done if it is ever finally sorted is that my subscription end date is extended to cover the lost days

Reply #8 January 10, 2011 7:45 PM from

Stardock Forums Top

This customer service is so terrible I'll be forced to go through paypal and get my money back

Reply #9 January 11, 2011 7:15 AM from

WinCustomize Forums Top

I will ask support to look at your ticket first thing this morning.

Reply #10 January 11, 2011 8:34 AM from

WinCustomize Forums Top

Sorry for the trouble, I manually updated your expiration date in our system, so you should be good to go. This can sometimes happen when purchases are merged together, and on rare occasions, things don't sync up properly. I also responded to your ticket with something you may need to do if it's still not working, but it's fairly painless.

Reply #11 January 11, 2011 12:37 PM from

Stardock Forums Top

Yes thank the lord that worked, thanks for your efforts!

Reply #12 January 11, 2011 12:56 PM from

WinCustomize Forums Top

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