Stardock Forums
i had to delete multiplicity and reinstall the software. the trial is now done and i dont know where to put the serial number. i have my old email from 2 or 3 years ago with the serial numbers and the 2 download links. the links are now dead. where can i get the new working links so i can register my the software. thanks
There are several ways that our customers can retrieve their software and licenses that they have purchased. Keep in mind that trial versions of our software are not upgradable to the full versions by entering a product key, and they must be uninstalled and the PC rebooted before installing the full version of any app. Here are the possible options (NOTE: Not all applications are available under each option):
1.) Go to https://www.stardock.com/support , enter your e-mail address to have your product info sent to you at that address.
2.) If you have a Stardock.net account, visit the following site and click the link for the appropriate application/theme: https://www.wincustomize.com/myaccount.aspx?reg If you're trying to get a theme/skin/etc that you purchased through WinCustomize, this is the best way to go.
3.) I would highly suggest using Impulse to download and install any of our applications. Impulse is our new product distribution platform that replaces Stardock Central. Impulse will give you the ability to download and install software, resume downloads, as well as notify you when updates are available, and prompt to update. Impulse will also automatically activate any of our products you install.
You may download Impulse here: http://www.impulsedriven.com/impulse_setup_full.exe . Once Impulse is installed it will give you the option to create a Stardock.net account if you haven't already. If you already have an account, but forgot the password, Impulse also will give you the option to retrieve your account information. Once you've logged in, and Impulse finishes any additional updates needed, you can now go under the appropriate tab in Impulse (My Software for apps and My Games for games) and select your product and click 'Install' to install it.
If you bought your software directly through the Stardock or Impulse store, the registrations will be added automatically into Impulse, provided they were purchased with the same account information. Software purchased through the online store is registered to an account at the time of purchase.
If you have a retail bought title and need to register, click on the help icon in the upper right of the Impulse interface (the one that looks like a blue circle with a question mark) and select "Register a product with Impulse...". Once on the registrations page, in the bottom right, click the 'Add Registration' button. In the Window that appears, enter your serial number (Remember all serials use letters A-F and numbers 0-9. Dashes in the serial number are important and must be included), followed by your e-mail you used to create your Stardock.net account, the product category and the product name (If you serial is recognized, these last 2 will be auto filled). Click 'Add Registration' button and you've registered your product. This will register the software to your account, and get you the latest updates to your product, as well as keep track of the serial number if you ever need to install again.
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