Should be in yoru email.

But just load up Impulse and logon with your account and it should jsut be there.

i bought it through paypal.

it says with my email that i have not buy anything but i did pay (paypal as proof)

"
**If there are no serial numbers listed in this email, we have no products
registered to this email address. Email sales@stardock.com with any
questions."

but i have the paypal receipt

"Vous avez envoyé un paiement d'un montant de $39,95 USD à Stardock ("

i paid and everything

Contact sales@stardock.com, they'll get you squared away.

i did, few hours ago already...waiting

What most likely happened is you had an account with us, under a certain e-maill, but PayPal used a different e-mail addy, and so actually created a new account. This new account does not have the Nickname & Password though, so e-mailing us is the right thing to do.

Expect a reply by tomorrow morning, as we're closed right now.

Still nothing im waiting! damn i want to play i bought the game

I have the same problem. I bought the game on the 13th and emailed sales right after. Still waiting for my cd key or a response!

if i dont have my key by today ill ask for a paypal refund and start a complain. This is not normal

Are you using the same e-mail with your impulse account and your paypal account?

I am using the same email as my paypal account

its been more than 24hours

im gonna sleep soon (midnight here), if by tomorrow morning i dont have it, ill fill a paypal request for refund and talk about that. Its really not normal

"

Expect a reply by tomorrow morning, as we're closed right now.

 "

yeah right

Just filled paypal complaint, will never buy again

am i the only one who has totally been screwed?

Yes because you're impatient. Their staff just got back from holiday, give them a freaking break.

so he should just pay and wait at least a year for what he paid for kordesh?

I emailed them on Easter weekend and got a response by 3 pm on Tuesday (their first day back) for a similar issue (which was totally my fault, to be clear).

Check your spam filter.

Just did, nothing there

kordesh , im not beeing impatient, there was no notification saying it could take 2 days to get a serial for a game i paid.

No, but I think he could wipe his tears and solider through what I'm sure is an endlessly tragic 24 hours for the support staff to come back from their families, especially considering someone took the time to acknowledge him anyway. This is assuming he's also completely innocent in putting himself in the situation he's in, which honestly I'd put at 50/50.

Nah, I'm wrong, chain posting threats and about how they're the worst company ever and he'll never buy anything again is the mature and proper solution.

Personally, my opinion (which I'm sure will likely be unpopular with the short tempered), shit happens. The complaint is valid, the mini consumer tantrum however was not.

How can i be not 100% innocent? ive checked my mail, trash box everything i have nothin'.

They making the mistake , and its been 2 days i bought the game already ! dude from support said ill have an answer by tomorrow and it was supposed to be yesterday!

so yeah , i will never ever buy a game from them. The 1st experience is important.

goto this URL:

https://www.stardock.com/support/

you should see this

Retrieve Serial Number / Account Password

Enter the email address you ordered under originally, or you created your Stardock.net account with, to receive an email with the serial numbers and download links for the Stardock products you have previously ordered.

Put the email address in that you used for your Impulse account.

If you didn't use your email address from your Impulse account then you will have to contact Support directly.

go to https://esupport.stardock.com/ and contact them through there.

I have NEVER had a problem with Stardock or Paypal before. Usually entering your email addy into that 'retrieve your serial number/ account box' does the trick AND provided that it didn't get blocked by your email host. I have had that happen before which is a pain in the neck sometimes, therefore having 2 or more email addresses is a good thing. Also changing from Caffeinated to Decaf also helped me out in the long run.  

I'm sorry to say you would have saved yourself a whole lotta grief by buying the game from within Impulse, provided you had already installed it and created an account with your paypal email address.

Well, the OP stated :

There shouldn't have been any difference from buying within the Impulse client or through the website.

actually there would be. If the person buying the game used a different email other then the one he/she used for their impulse account the game would never show in impulse, thusly creating a sense of panic, in otherwords 'I paid for the game but wheres my serial?/why doesn't the game show up?

all you would have to do is put your email address in the support box app, as I stated earlier in this post and it would have sent any codes/info to that address, if the said address was onfile with stardock. You could have then manually entered them into Impulse. You are going to need impulse anyway, why not save yourself the trouble install it and get it done and overwith.

I always pay through Paypal, that hasn't been a problem for me, sorry to say. All I'm saying is that if he/she would have had an account already and using Impulse it would have saved him/her alot of trouble. Just common sense.

I have a like problem. I had boughten Sins and Sins Entrenchment and payed through paypal wich is a different email than the one I used to set up my Impulse account . I hadn't had impulse installed yet and needed to set up an account So while i was doing this My internet goes down and I lose the Website with the serial info and everything before I ever had a chance to write anything down. SO I never got anything registerd to my new Email through Impulse and cannot recover the seriels online via email. Now i'am out 40$ and am not sure what to do beyond sending an Email to sales and waiting to see what they can do for me. It's just frustrating because you are never more excited to play a game then right when you buy it and not being able to do so is like getting kicked in the stomach