I will just be honest with this preorder/gamestopfuss.

from Demigod Forums

First of all, i am not taking patronization stance for stardock here but being in marketing myself for many years i will just share my views why i think some things here went wrong, really wrong.

 

First of all, kudos to all beta testers, they did fabulous work for the game i am sure and deserve respect and reward, great. Second, kudos to all people who preordered the game they should get something as well, wait they dont get anything at all for showing faith and support by preordering, well as some say "your fault for preordeing" ok.

 

Third, can we at least remain our dignity by geting the game at the same date as people who just browse the street stores? Obviously not, we take the slap on the face and get insulted. I just hope someone at stardock reallizes we are people just as you are, it is not right to be insulted like this so please take a thought of this will you? If this goes like this just by that i dont know for others but my faith and respect for stardock will go very low. My 2c

 

P.S. Its not gamesstop responsibility to be sure - http://www.gamespot.com/pc/rpg/demigod/show_msgs.php?topic_id=m-1-49015278&pid=944424&tag=topics;title

demigod
17,587 views 42 replies
Reply #1 from Stardock Forums Top

Obviously not, we take the slap on the face and get insulted
End of quote

Are you asking for Stardock to call back all its employees in order to process pending preorders, sending e-mail and assuring that game can be correctly downloaded during the Easter week end?

Is it Stardock's fault is something got screwed just before a weekend when Stardock is only open at business hours from monday to friday? 

 

Reply #2 from Stardock Forums Top

[quote]P.S. Its not gamesstop responsibility to be sure - http://www.gamespot.com/pc/rpg/demigod/show_msgs.php?topic_id=m-1-49015278&pid=944424&tag=topics;title [/quote]

Well, post #152 in that thread http://forums.demigodthegame.com/345745/page/7/#2135250 seems to imply that indeed Gamestop screwed things.

Fences - Organize your desktop icons today!
Reply #3 from Demigod Forums Top

I could type a plethora witty replys... But, I won't.

The only thing I will say is... Basing your information off a forum post by an anonymous person claiming to be a manager of a Gamestop store is gullible to an extreme.

And even so if this person was a manager... You do realize, that is like the 3rd lowest in the totem pole of heirarchy as it relates to something of this type of problem to go in effect, one manager of some local store with branches nationally knows about as much about this, as I know about the mating habits of Pygmy Dolphins.

So now that I'm done with that...

It's 3 days, or was 3 days now its 2, go outside, celebrate Easter, hang out with your friends, play with your dog, watch tv, read a book, compose a symphony, learn Mandarin, do community service, build a model car, ride a bike, bake a cake, learn to play the viola, wash your car, go fishing, run errands, or stare out the window.

All of those things are more productive then getting angry over the fact that you can't play a video game for 3 days because of mistake that happened which allowed a few people to play before you...

Reply #4 from Demigod Forums Top


First of all, i am not taking patronization stance for stardock here but being in marketing myself for many years i will just share my views why i think some things here went wrong, really wrong.

 

First of all, kudos to all beta testers, they did fabulous work for the game i am sure and deserve respect and reward, great. Second, kudos to all people who preordered the game they should get something as well, wait they dont get anything at all for showing faith and support by preordering, well as some say "your fault for preordeing" ok.

 

Third, can we at least remain our dignity by geting the game at the same date as people who just browse the street stores? Obviously not, we take the slap on the face and get insulted. I just hope someone at stardock reallizes we are people just as you are, it is not right to be insulted like this so please take a thought of this will you? If this goes like this just by that i dont know for others but my faith and respect for stardock will go very low. My 2c

 

P.S. Its not gamesstop responsibility to be sure - http://www.gamespot.com/pc/rpg/demigod/show_msgs.php?topic_id=m-1-49015278&pid=944424&tag=topics;title

End of quote

 

Look you can post any number of posts from EB/Gamestop managers and employees but it does not matter. 

All it proves is that the problem was from up high and by *high* I don't mean a store manager, we're talking a regional manager or even higher thier buyer. Someone up high did not get the memo (or chose to ignore it).  Lets assume that it was just a mix up, they did not get the memo, well it's pretty obvious that the message would fail to be disseminated to all the stores/troops.

Whose at fault?  Hard to say.  Did Gamestop consciously choose to ignore it in hopes of gaining extra sales over Stardock Impluse and all other retailers?  Or was it really a mistake on thier part?  We may never find out the truth...

In case you did not know, retailers are in compeition for your sales and a great many of them I'm sure are not very happy about digital downloads as it cuts them out of the picture.  Often times retailers will try to throw there weight around to bully developers or publishers to get things in there favor.

Anyway... In 1-2 days time, it won't matter either way at least for the gamer/consumer as they'll have there copies and be happy.


 

 

Reply #5 from Demigod Forums Top

Quoting Peace, reply 1

Obviously not, we take the slap on the face and get insulted
Are you asking for Stardock to call back all its employees in order to process pending preorders, sending e-mail and assuring that game can be correctly downloaded during the Easter week end?

Is it Stardock's fault is something got screwed just before a weekend when Stardock is only open at business hours from monday to friday? 

 
End of Peace's quote

No, i didnt say that but how do you explain this?

 


"If I remember correctly, Demigod was listed in our New Release list as being a 4/9 ship date, with no street date attached to it"

In that #152 post the guy later contradicts himself claiming some other guys somehow he has no clue about?(all of sudden he has no clue about details)CALLED stardock for permission. And then if he was sure there is no sd and game was set for 4-9 why the hell would anyone call and ask for early release? It doesnt make sense at all

 

On the second note, the other gamestop guy at forums at gamespot says game had no streetdate for 14-4.

 

Now, if you really believe gamespot takes all the weight on their shoulders here i have to tell you to rethink that.

 

I dont want stardock to call people to brea easter because of this, but this is insult to all people who preordered game, is it gamestop fault or stardock it doesnt the hell matter, they are partners and we are CUSTOMERS. So if you ask me it would be fair to hear apology and those who preordered should at least get download same time as beta testers. I think it would be honest and fair, at least what can be done.

 

 

Reply #6 from Demigod Forums Top

Quoting Jaradakar, reply 4

quoting post
First of all, i am not taking patronization stance for stardock here but being in marketing myself for many years i will just share my views why i think some things here went wrong, really wrong.

 

First of all, kudos to all beta testers, they did fabulous work for the game i am sure and deserve respect and reward, great. Second, kudos to all people who preordered the game they should get something as well, wait they dont get anything at all for showing faith and support by preordering, well as some say "your fault for preordeing" ok.

 

Third, can we at least remain our dignity by geting the game at the same date as people who just browse the street stores? Obviously not, we take the slap on the face and get insulted. I just hope someone at stardock reallizes we are people just as you are, it is not right to be insulted like this so please take a thought of this will you? If this goes like this just by that i dont know for others but my faith and respect for stardock will go very low. My 2c

 

P.S. Its not gamesstop responsibility to be sure - http://www.gamespot.com/pc/rpg/demigod/show_msgs.php?topic_id=m-1-49015278&pid=944424&tag=topics;title


 

Look you can post any number of posts from EB/Gamestop managers and employees but it does not matter. 

All it proves is that the problem was from up high and by *high* I don't mean a store manager, we're talking a regional manager or even higher thier buyer. Someone up high did not get the memo (or chose to ignore it).  Lets assume that it was just a mix up, they did not get the memo, well it's pretty obvious that the message would fail to be disseminated to all the stores/troops.

Whose at fault?  Hard to say.  Did Gamestop consciously choose to ignore it in hopes of gaining extra sales over Stardock Impluse and all other retailers?  Or was it really a mistake on thier part?  We may never find out the truth...

In case you did not know, retailers are in compeition for your sales and a great many of them I'm sure are not very happy about digital downloads as it cuts them out of the picture.  Often times retailers will try to throw there weight around to bully developers or publishers to get things in there favor.

Anyway... In 1-2 days time, it won't matter either way at least for the gamer/consumer as they'll have there copies and be happy.



 

 
End of Jaradakar's quote

 

We know GS knew about the street date as they asked SD if they could sell it early and were told no.

Reply #7 from Demigod Forums Top

In regards to this "Street Date"... Anyboy who looked anywhere would have known about the date being the 14th all other sites that sell the game say the 14th. Anybody who knows video games knows the MAJORITY of games are released on a Tuesday, this is exasperated by the fact that Gamestop SELLS VIDEO GAMES. They of all people including people who work there should have thought somethign when the game came in for the first time...

I in my little knowledge of world know these few facts...

New movie releases for DVD come out Tuesdays... New video game releases come out Tuesdays... If there are exceptions to the rule it's usually a big deal and it's announced, pick it up on _____, early release on _____, advance screening on _____, yadda yadda yadda...

I mean Gamestop checks out their competitors prices and information... All competing stores do... You don't think whoever does pricing, etc, didn't check to see all other stores say "Release Date April 14th"?

Reply #8 from Demigod Forums Top

Quoting rainwolfj, reply 6

Quoting Jaradakar, reply 4
quoting post
First of all, i am not taking patronization stance for stardock here but being in marketing myself for many years i will just share my views why i think some things here went wrong, really wrong.

 

First of all, kudos to all beta testers, they did fabulous work for the game i am sure and deserve respect and reward, great. Second, kudos to all people who preordered the game they should get something as well, wait they dont get anything at all for showing faith and support by preordering, well as some say "your fault for preordeing" ok.

 

Third, can we at least remain our dignity by geting the game at the same date as people who just browse the street stores? Obviously not, we take the slap on the face and get insulted. I just hope someone at stardock reallizes we are people just as you are, it is not right to be insulted like this so please take a thought of this will you? If this goes like this just by that i dont know for others but my faith and respect for stardock will go very low. My 2c

 

P.S. Its not gamesstop responsibility to be sure - http://www.gamespot.com/pc/rpg/demigod/show_msgs.php?topic_id=m-1-49015278&pid=944424&tag=topics;title


 

Look you can post any number of posts from EB/Gamestop managers and employees but it does not matter. 

All it proves is that the problem was from up high and by *high* I don't mean a store manager, we're talking a regional manager or even higher thier buyer. Someone up high did not get the memo (or chose to ignore it).  Lets assume that it was just a mix up, they did not get the memo, well it's pretty obvious that the message would fail to be disseminated to all the stores/troops.

Whose at fault?  Hard to say.  Did Gamestop consciously choose to ignore it in hopes of gaining extra sales over Stardock Impluse and all other retailers?  Or was it really a mistake on thier part?  We may never find out the truth...

In case you did not know, retailers are in compeition for your sales and a great many of them I'm sure are not very happy about digital downloads as it cuts them out of the picture.  Often times retailers will try to throw there weight around to bully developers or publishers to get things in there favor.

Anyway... In 1-2 days time, it won't matter either way at least for the gamer/consumer as they'll have there copies and be happy.



 

 
 

We know GS knew about the street date as they asked SD if they could sell it early and were told no.
End of rainwolfj's quote

 

How do you know that post is even credible? It might be anyone trying to clean the stardock part of the mess. To be honest i dont even care, its their partner they chose so its anyways still their responsibility whatever happened there.

 

 

Reply #9 from Demigod Forums Top

BTW, have you read posts #120, #139 and #134 from frogboy (who is the CEO of Stardock) in that thread. It looks like at one level, Gamestop knew that the street date was 4/14 but somehow that information didn't make in their information system.

they are partners and we are CUSTOMERS.
End of quote

Well, Frogboy stated that

But I can assure you we did everything humanly possible with our partners at Take 2 (who's distributing it) to ensure that the all sellers of the game had an equal opportunity.  
End of quote

I don't think that Gamestop and Stardock are partners. As they are both selling Demigod, they are competitors.

Reply #10 from Demigod Forums Top

How do you know that post is even credible? It might be anyone trying to clean the stardock part of the mess.
End of quote

Are you aware you are speaking about Frogboy, the CEO of Stardock?

Reply #11 from Demigod Forums Top

Quoting mewz, reply 8

Quoting rainwolfj, reply 6
Quoting Jaradakar, reply 4
quoting post
First of all, i am not taking patronization stance for stardock here but being in marketing myself for many years i will just share my views why i think some things here went wrong, really wrong.

 

First of all, kudos to all beta testers, they did fabulous work for the game i am sure and deserve respect and reward, great. Second, kudos to all people who preordered the game they should get something as well, wait they dont get anything at all for showing faith and support by preordering, well as some say "your fault for preordeing" ok.

 

Third, can we at least remain our dignity by geting the game at the same date as people who just browse the street stores? Obviously not, we take the slap on the face and get insulted. I just hope someone at stardock reallizes we are people just as you are, it is not right to be insulted like this so please take a thought of this will you? If this goes like this just by that i dont know for others but my faith and respect for stardock will go very low. My 2c

 

P.S. Its not gamesstop responsibility to be sure - http://www.gamespot.com/pc/rpg/demigod/show_msgs.php?topic_id=m-1-49015278&pid=944424&tag=topics;title


 

Look you can post any number of posts from EB/Gamestop managers and employees but it does not matter. 

All it proves is that the problem was from up high and by *high* I don't mean a store manager, we're talking a regional manager or even higher thier buyer. Someone up high did not get the memo (or chose to ignore it).  Lets assume that it was just a mix up, they did not get the memo, well it's pretty obvious that the message would fail to be disseminated to all the stores/troops.

Whose at fault?  Hard to say.  Did Gamestop consciously choose to ignore it in hopes of gaining extra sales over Stardock Impluse and all other retailers?  Or was it really a mistake on thier part?  We may never find out the truth...

In case you did not know, retailers are in compeition for your sales and a great many of them I'm sure are not very happy about digital downloads as it cuts them out of the picture.  Often times retailers will try to throw there weight around to bully developers or publishers to get things in there favor.

Anyway... In 1-2 days time, it won't matter either way at least for the gamer/consumer as they'll have there copies and be happy.



 

 
 

We know GS knew about the street date as they asked SD if they could sell it early and were told no.
 

How do you know that post is even credible? It might be anyone trying to clean the stardock part of the mess. To be honest i dont even care, its their partner they chose so its anyways still their responsibility whatever happened there.

 

 
End of mewz's quote

 

And as I stated before... How do you know your forum link is credible. Your argument is very weak... And it's getting weaker the more you contradict yourself. Seriously man it's only a few days, I can understand you want to play the game but come on...

Reply #12 from Demigod Forums Top

Quoting Peace, reply 10

How do you know that post is even credible? It might be anyone trying to clean the stardock part of the mess.
Are you aware you are speaking about Frogboy, the CEO of Stardock?
End of Peace's quote

I was talking about the gamestop guy post, wasnt that obvious?

Reply #13 from Demigod Forums Top

i bet more than a quarter of the people on this site already bought from gamestop anyways. 

so who is there to blame? 

i bought it from gamestop but i didn't preorder from stardcok yet because i could've waited but i walked into a gamestop store and saw it for sale. and it was the last one from the store. i had to get a display box lololol . 

so what  ? why is there a need to fight? just because we got it earlier or not ?  its not like we can actually do anything except play by ourself which i think isn't even fun. ( i don't know if online works... haven't even touched my game yet still in box) 

we are still buying the game and still playing the game and making the game "demigod" a bigger community aren't we? 

its not like we got special rare items or  some sort in our box. game releases tomorrow and its sunday today don't worry its not like you all are gonna get scam or some sort.

i know you would buy it right now too if u didn't preorder. its just jealously and envy that catches you. 

Reply #14 from Demigod Forums Top

Quoting Peace, reply 9

I don't think that Gamestop and Stardock are partners. As they are both selling Demigod, they are competitors.
End of Peace's quote

lol are you kiding me with this?

Stardock affiliates with resellers to do same what stardock does, sell the game. Gamestop gets their share of money for every piece sold(much much less then stardock). Gosh i cant believe i am talking about the most basic things of selling of almost any product in the world here.

 

 

Reply #15 from Demigod Forums Top

I was talking about the gamestop guy post, wasnt that obvious?
End of quote

No, since Frogboy has clearly stated in post #139:

I also know that Gamestop asked to sell the game early and we said no and in response they cut their order by 2/3'rds.
End of quote

But, I know, I am from France and I could sometimes misunderstand what is posted and to which part of a big quote you were responding.

Reply #16 from Demigod Forums Top

lol are you kiding me with this?
End of quote

No. You are speaking about partnership and what it involves. It is like saying Wall Mart has a partnership with Microsoft because it sells Vista.

Reply #17 from Demigod Forums Top

And as I stated before... How do you know your forum link is credible. Your argument is very weak... And it's getting weaker the more you contradict yourself. Seriously man it's only a few days, I can understand you want to play the game but come on...
End of quote

 

Well then it seems you miss the argument and avoid the matter here.

They should just take the damn responsibility instead fighting like kids who made sd and who didnt. Its the same old "ping-pong" excuse effect. They said this go to them, no no theyyyy said this go to them, on the end only loser is customer.

 

Reply #18 from Demigod Forums Top

Quoting Peace, reply 16

lol are you kiding me with this?
No. You are speaking about partnership and what it involves. It is like saying Wall Mart has a partnership with Microsoft because it sells Vista.
End of Peace's quote

You miss the basic principles of business here. Stardock affiliated with gamestop by giving them copies to sell where money is shared by agreement, therefore they are partners and affiliates.

Reply #19 from Demigod Forums Top

Quoting mewz, reply 17

And as I stated before... How do you know your forum link is credible. Your argument is very weak... And it's getting weaker the more you contradict yourself. Seriously man it's only a few days, I can understand you want to play the game but come on...
 

Well then it seems you miss the argument and avoid the matter here.

They should just take the damn responsibility instead fighting like kids who made sd and who didnt. Its the same old "ping-pong" excuse effect. They said this go to them, no no theyyyy said this go to them, on the end only loser is customer.

 
End of mewz's quote

How does the customer lose??? We all will get to play the game the day we were supposed to play it. What do we lose? This has no bearing on anything related to us in any sense of anything important.

This is a problem that affects them... They lose money.

I don't... You don't... Only thing we lose is a few days of playing a video game on a holiday weekend. Not life/death... Just for some a slight annoyance. No biggie... For us at least.

 

Reply #20 from Demigod Forums Top

Just goes to show you. You should always release your game on a Friday...

If GS had broken the street date on a Wednesday or Thursday, and pre-order people had to wait til Friday, nobody would care.

But you make people wait for a weekend, and it's murder. People wanna play NOW. Add in the fact that there's no pre-loading, ala Steam, and people get more antsy. (But as I understand, you do have the option of downloading a day early? Still not quite as good as preloading.) So the moment the game is released on Impulse, you still can't play, because you have to download gigs and gigs of data... which takes a lot of time for some people.

Anyway... there've be bigger sins than this little fiasco. I'm disappointed that I couldn't play this weekend. But oh well, what can I do.

Reply #21 from Demigod Forums Top

Quoting JKnuckle88, reply 19

Quoting mewz, reply 17
And as I stated before... How do you know your forum link is credible. Your argument is very weak... And it's getting weaker the more you contradict yourself. Seriously man it's only a few days, I can understand you want to play the game but come on...
 

Well then it seems you miss the argument and avoid the matter here.

They should just take the damn responsibility instead fighting like kids who made sd and who didnt. Its the same old "ping-pong" excuse effect. They said this go to them, no no theyyyy said this go to them, on the end only loser is customer.

 
How does the customer lose??? We all will get to play the game the day we were supposed to play it. What do we lose? This has no bearing on anything related to us in any sense of anything important.

This is a problem that affects them... They lose money.

I don't... You don't... Only thing we lose is a few days of playing a video game on a holiday weekend. Not life/death... Just for some a slight annoyance. No biggie... For us at least.

 
End of JKnuckle88's quote

Bah, tired of drawing everything on paper to you. think what you like. But i will just say it again, its not about stupid jealousy or having game one day early or later. Its about damn customer respect and fairness to guy who buys your product. If you think its allright here about it then i have nothing more to add to you, i guess you just enjoy in it.

 

 

Reply #22 from Demigod Forums Top

You miss the basic principles of business here. Stardock affiliated with gamestop by giving them copies to sell where money is shared by agreement, therefore they are partners and affiliates.
End of quote

Well, I don't know how selling games works. But I don't think that Stardock GIVES copies to sell. It would make more sense that gamestop BUYS copies to resell them after.

Reply #23 from Demigod Forums Top

Just goes to show you. You should always release your game on a Friday...
End of quote

Great, that way, when people have problems 1 or 2 day later, support not here

Reply #24 from Demigod Forums Top

Quoting mewz, reply 5
So if you ask me it would be fair to hear apology and those who preordered should at least get download same time as beta testers. I think it would be honest and fair, at least what can be done.
End of mewz's quote

Isn't it what has been said in post #2 of this thread http://forums.demigodthegame.com/345838/page/1/#2134484 ?

Its about damn customer respect and fairness to guy who buys your product
End of quote

What are you still expecting from Stardock they haven't done yet?

Reply #25 from Demigod Forums Top

If I was 4-5 years younger, this issue will certainly make me mad, but oh well I played Demigod already in betas and yeah i'm more used to this kind of issues already. We waited for 1 years, 3 more days won't make any different to me. But it's understandable that ppl get pissed though.