Help with a gift...

from Stardock Forums

Hi all,

For Christmas I decided to buy Demigod for my brother. The problem is that I used my email to buy the game for him...

He is able to install the game. However, when he tries to run it, he has the following error message:

Application start: 2009-1-9 3.36.26
Silent mode
Mode 1, short info
Submitting activation request...
Download: failed HttpSendRequest
Result parsing error (1)
Error activating the product

Please check the serial number that you have entered and ensure that it is
associated with the email you used. Try to activate the product again. If you
are using Stardock Central you can right-click on the product and attempt to
activate without reinstalling. Please include this log file when contacting
support@stardock.com.

Using silent activation with null serial mode.

Application start: 2009-1-9 3.36.59
Silent mode
Mode 2
Submitting activation request...
Download: success
Activation result: 4

It seems like the game cannot start because the serial number is under my email address and not his...

He emailed 2 times stardock support for a month now and never got a response. I would like to know if within this forum anyone can help us.

 

Thank you for the help. Because we need some here...

 

PS. How can we give a gift within Impulse like we have in Steam.

PS2 How can I track this post so I receive an email whenever someone respond to it...

6,418 views 9 replies
Reply #1 from WinCustomize Forums Top

well i suggest you write to stardock and maybe they can tranfer his email with yours so he'll be the one who "OWNS IT"

:thumbsup:  

Reply #2 from WinCustomize Forums Top

Etdashou,

You need to send us an e-mail to support@stardock.com, let us know what your brothers account e-mail address is, then as long as he has a valid account, we can transfer the game to his account.

You can copy me also, dmarquis@stardock.com if you wish.

 

CursorFX - Customize your Windows cursor
Reply #3 from Stardock Forums Top

Ok, well I'll do but my brother already did about a month ago now. It is sad we got no response... I will try myself...

 

PS, I just see Highlander reply -> NICE!!! finally :)

 

thank you a lot, I will do!!

Reply #4 from Stardock Forums Top

Email sent!

 

Thanks a lot

Reply #5 from Stardock Forums Top

Well, one of my question still stay.

 

Is there a way to give a gift within Impulse? If yes how.

 

Thank you

Reply #6 from Stardock Forums Top

When you fill out your shipping information(name, address, email etc), there should be two check boxes near the bottom of the information area.  The lower one should be the one to check of you want to sent a gift to some one.  If the box is checked, the continue button will bring you to a screen to enter the information of the person getting the gift.( I use the gift option to bill to one email address and send what I buy to my Impulse account address)

Reply #7 from WinCustomize Forums Top

Is there a way to give a gift within Impulse? If yes how.
End of quote

You can check out this article as well.  :)

http://islanddog.impulsedriven.net/article/318271/Guided_Tour_Purchasing_Through_the_Impulse_Store

 

Reply #8 from Stardock Forums Top

Issue resolved.

 

Reply #9 from Stardock Forums Top

Thank you all, everything is fixed and well explained.

I must say however, that this checkbox is well hidden... but that may be my fault.

My brother never received a response from Stardock because his spam blocked the emails... this is fixed also.

 

Thank you!