Unable to upload new forum Avatar

from Stardock Forums

Hi guys, recently there were some new pictures posted in the Elemental forums. I tried to update my old crystal avatar with the new picture of the fire crystal but I ran into some problems.

In the account page the "remove" button worked fine and dumped my old avatar. However clicking on the "upload" button does nothing. I was told that the forums have trouble with Flash 10 which I am currently using. So I fired up my linux computer which uses older firefox 2 and an older version of flash. The button worked and allowed me to select the picture I wanted to upload but the first attempt got stuck at 0% uploaded. The second and third attempt resulting in the bar getting stuck at 100%, the cancel button was greyed out and I waited for 5 minutes before closing the window.

Anyone else have this problem as well? My original avatar was uploaded from the linux machine so the problem is probably server side.

26,405 views 10 replies
Reply #1 from WinCustomize Forums Top

give teh database a chance to catch up.  It may have posted.

Reply #2 from Stardock Forums Top

Tried again with the linux computer, no luck. The second attempt jumped from 48% to 100% then froze again. The upload is complete but evidently whatever stores the file is away or sleeping. I tried multiple Stardock forums with the same result.

I left it alone at 100% for 10 minutes this time, no luck. If no one else has trouble then the problem could be on my side of the connection but I can't imagine what the problem could be. These computers use Flash 9 and 10, but I heard that only 10 had any problems.

Elemental: Reforged
Reply #3 from WinCustomize Forums Top

Try uploading your image here.

https://www.wincustomize.com/myaccount.aspx?images

Also moving this to forum support.

 

 

Reply #4 from Stardock Forums Top

The upload link on wincustomize does work but it would not let me upload the 100X100 medallion avatar from the Elemental forums. It said the upload suceeded but the file got corrupted and the max size was 50X50. So I tried uploading a tiny test picture and it worked.

So I went back over to the elemental forum and tried to upload the medallion there. Again the remove button got rid of the old avatar without problems but then the upload button still doesn't work properly.

Reply #5 from WinCustomize Forums Top

best way I find is to use IE and at top this page use my account then images then upload file works ok for 100x100

Reply #6 from Stardock Forums Top

IE7 doesn't work for me. And my Linux machine can't run IE. I suppose all I can do now is get a friend or mod to do it. >_>

This is the avatar I am trying to upload btw. In case there is anything wrong with it.

http://img176.imageshack.us/img176/3941/elementalcrystalfireli6.png

Reply #7 from Stardock Forums Top

Had someone else upload for me and it worked. Some of the newer posts still don't list an avatar but the older posts in the EWoM forums all have the new fire crystal image. I figure that will fix itself with time.

Thanks for the help guys.

Reply #8 from WinCustomize Forums Top

Quoting RickJP, reply 5
best way I find is to use IE and at top this page use my account then images then upload file works ok for 100x100
End of RickJP's quote

 

Hey Rick, thanks, I never even noticed you could upload via the Forums, hehe, got me a bigger av now :)

I can actually see my kitty Pebbles face :meow:

Reply #9 from WinCustomize Forums Top

I'm a lot more scary in 100x100 ;p

Reply #10 from WinCustomize Forums Top

You have cute ears though Fuzzy :grin: