My Colors Issues

Hi,

Seabass here. So I have been digging through the forums reading the issues with the MyColors suites. I thought I would go for a change here and tell you what I know instead of asking all the time.

In almost every case when someone writes in with registration issues or downloading issues support is able to log into the account and proceed normally with no troubles. We are not at the location of the servers nor have privileged access to the downloads. Just to be sure I have done this on four machines at home as well.

So here is what we have been trying for everyone. We tell people to disable security software and some of the registrations issues go away. Downloading issues we ask that you uninstall, restart, reinstall and that clears some issues. We also tell people to update to 6.01 WindowBlinds so that there is no conflict with the theme managers (or to uninstall WB5 if you don't have 6).

However you might notice I am saying "some" for each of those fixes. If you are having the problems that are listed here please try out what I just mentioned.

So what we know is that these issues are occurring our on the customer computers and not our test computers. So all this brings me to my askance for help.

Please let me know the following in the same format I have listed here:

Operating System:
Video Card:
What MyColors Theme you are trying to apply:
Any security software you are currently using:

Any other skinning software of Stardock’s you have loaded (WindowBlinds most important to mention) and what version:

After that please let us know of any additional info you might have. Unlike most problems we just test like crazy until a solution is found. Since this seems to be taking place at home we need any info you can provide. We just want to have the best product out there possible for our customers.

In the interest of keeping this thread short and concise please keep it just to this subject.