Problem downloading..

btw, my router is setup as DMZ. so i doubt it's an issue.

Which version of Stardock Central are you running (Help->About SDC)?

Which game is it that you're attempting to download?

What kind of internet connection do you have?

In many cases it is not actually that the email is flagged as spam, but rather that it is missing something important - blank subject line, blank body, etc. There is a checklist included in the auto-response you receive which details the possible missing information that could have caused the problem. Just be sure the email you submit follows those guidelines (which I don't think are too demanding). You could alternatively just submit the email directly through the system at https://www.stardock.helpserve.com or through the form at https://www.stardock.com/about/contactus.asp

Have you left a message on the phone system? Those are monitored and returned promptly. It's possible you might have called in at a time the phones were busy, during lunch break or at a time outside support hours, 9AM - 4PM EST.

-Mike
[Stardock Support]

Version: 2.52.516, build: 165

Game: Sins of a Solar Empire

Internet: Comcast, broadband cable

When I download, it starts opening stuff and then always freezes at 1% on the (file?) Pandemonium Galaxy... I'll try to look back at the e-mail, thanks.

Im having a similar problem..

i am also trying to download 'Sins of a Solar Empire' but it gets to a max of 2% done before it restarts. Also it restarts 3 times before it has an error sign about how it keeps timing out. I have Shaw Broadband Cable. It times out while downloading 'sin.sdc'

SC Version: 2.52.516 build: 165

Please Help,
Lachlan

First thing to try is to reinstall Stardock Central. Also after doing this clear the cookies from your internet browser.

 -Run the file here: http://sd.stardock.com/mike/apps/remove_sdc.bat
 -Restart your computer
 -Reinstall SDC from here: http://sdc.stardock.com/sdcentral_setup.exe

Let me know if you still have troubles after this.

I reinstalled SDC but it says that there is an error when i finish the reinstall that it cannot download all the required files or something like that in the window that comes up the first time you open SDC..

But SDC still opens and seems to work so I try to install 'Sins of a Solar Empire' again but it times out again.. this is the log:





-- [Application] ----------------------------------------------------
Name: Stardock Central
Path: C:\Program Files\Stardock\SDCentral
Version: 2.52.516, build: 165

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows XP, 5.1.2600 Service Pack 2
System Dir: C:\WINDOWS\system32
Time / Date: 19:13:44 -- Tuesday, March 11, 2008

-- [Installing] -----------------------------------------------------
Server: http://sdc2.stardock.com
Server Dir: public
Network Id: drengin
Name: Sins of a Solar Empire
App Id: sin
Installed: False
Version: 1.02.018
Type: production
Reg Key: sins
Install Dir: C:\Program Files\Stardock\TotalGaming\Sins of a Solar Empire
Exe: Sins of a Solar Empire.exe
Last Updated: 02/08/2008

-- [Account] --------------------------------------------------------
First Name: Lachlan
Last Name: McLeod
Email: xxxxxxxxxxxx@hotmail.com

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\sin\production\sin.xml 1
Load: C:\Program Files\Stardock\SDCentral\data\public\sin\production\sin.xml 1
Download: C:\Program Files\Stardock\SDCentral\temp\sin.sdc 0 | Attempt: 1 | -30 Connection timed out
Download: C:\Program Files\Stardock\SDCentral\temp\sin.sdc 0 | Attempt: 2 | -30 Connection timed out
Download: C:\Program Files\Stardock\SDCentral\temp\sin.sdc 0 | Attempt: 3 | -30 Connection timed out
Server: Using other server http://sdc1.stardock.com
Download: C:\Program Files\Stardock\SDCentral\temp\sin.sdc 0 | Attempt: 1 | -30 Connection timed out
Download: C:\Program Files\Stardock\SDCentral\temp\sin.sdc 0 | Attempt: 2 | -30 Connection timed out
Download: C:\Program Files\Stardock\SDCentral\temp\sin.sdc 0 | Attempt: 3 | -30 Connection timed out
Result: Installation failed (32)

Lach any security software you can try disabling? Are you ever getting the 1001 error out of Stardock Central?

Lachlan,

Check your e-mail, I've sent you something to try.