Cant Activate game

from GalCiv2 Forums
I purchased the gold edition, I was emailed only one code. I used the code to download GC2 and DA. Now when I go to activate DA I put my code in and it says invalid product. I am certain that I am useing the correct code. I have emailed the sales depot and just tried to call them. The message said that they are closed.

Anyone have any idea on what I can do to get this to work ?

For clarification the code worked fine to activate regular galactic civ2 just not the DA xp.

Thanks
7,771 views 29 replies
Reply #1 from GalCiv2 Forums Top
The GC2:Gold serial *should* to work for both of them, AFAIK. If it isn't then you'll need to wait for a response from sales and/or support, unfortunately.   
Reply #2 from GalCiv2 Forums Top
Same deal for me. sigh...
Siege of Centauri
Reply #3 from GalCiv2 Forums Top
Any idea if they will be working this weekend or are they a m-f 8-4 bunch ?
Is there a way around activation for the time being ?
Reply #8 from GalCiv2 Forums Top
Ditto. New account, GC2 Gold -> GC2 activates, DA doesn't.

Should everyone affected email support, or can we expect them to fix it on Stardock's end? This does seem to be a problem of the Gold key not working for DA...
Reply #9 from Stardock Forums Top
I am also experiencing the same issue and am wondering if I should also email support or just wait for a patch??
Reply #10 from GalCiv2 Forums Top
Same problem here.The message says I have 2 different e-mail accounts but list them both as the same. I have never had a different account.
Reply #12 from GalCiv2 Forums Top
Yes, we hear you. We're looking into it! Apologies for the delay.
Reply #13 from GalCiv2 Forums Top

This is why I really should have been an archeologist instead of getting into this computer stuff. Computers are NOT our friends.

It should be solved momentarily I hope. It's just the complexity of all the different types of serial #s with the new version of Stardock Central. We should be able to tweak things on the backend.

Reply #14 from GalCiv2 Forums Top

This is why I really should have been an archeologist instead of getting into this computer stuff. Computers are NOT our friends.



No. They're our masters.

/hides
Reply #15 from GalCiv2 Forums Top
Thanks!

Support staff rock.
Reply #16 from GalCiv2 Forums Top

Okay, it should be fine now.  Just a hicup in the activation server.

You may need to do this:

Find Dark Avatar, right-click on it in Stardock Central and then select "Activate".

Reply #17 from GalCiv2 Forums Top
Also, if anyone is still having problems, please let us know. We'll be hanging out here for awhile to make sure everything went fine.
Reply #18 from GalCiv2 Forums Top
OK, this should be sorted for the evening, but you must use Stardock Central to handle the activation.

In Stardock Central / Games, right-click on the Dark Avatar module and select the "Activate (w/logging)" option. The backend should be happy with the Gold serial you have and will generate the sig.bin in the Dark Avatar directory.

I've tested with CydoniaRanger and scottrycroft's accounts.
Reply #19 from GalCiv2 Forums Top
Thanks Brad, worked like a charm!

Of course, just as I need to go to bed . The new game setup screen is awesome, though - only I can't figure out why Netro Mancer has been replaced by his girlfriend .
Reply #21 from Stardock Forums Top
I am still getting the same message, of Invalid Product. I wanna play gahh, I guess Ill have to wait for tech support...
Reply #23 from GalCiv2 Forums Top
I purchased the DA yesterday, I was emailed the code to activated. Now when I go to activate DA I put my code in and it says invalid product. I am certain that I am using the correct code.

Can someone help me?
Reply #24 from Stardock Forums Top
not only can i not load up gc2 but stardock central keeps giving me a curupt file popup. i just bought this game please help
Reply #25 from GalCiv2 Forums Top
not only can i not load up gc2 but stardock central keeps giving me a curupt file popup.


What *exactly* does it say, and when?