Its hopeless!

from GalCiv2 Forums
I am never going to be able to update this game or do anything to it because although I have entered what I think is the serial code, it keeps telling me when I install updates or whatever I have to enter it.
And there is NO serial code on the back of my bloody jewel case! There is a very long code on my CD but none on the case.
And I put that code into the "update serial" box but still, keep getting message when I install things that I haven't done it!
What is going on!? Is there any hope for me ever?? This has been frustrating me for ages.
17,759 views 20 replies
Reply #1 from GalCiv2 Forums Top
support@stardock.com

Or if you wait a few minutes Kryo should be along to help.
Reply #2 from GalCiv2 Forums Top
erm, this is embarrasing. Something finally happened and its registered. I'll just fall down this hole now and hide.
Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from GalCiv2 Forums Top
As long as you have the game installed and can run it then there is never any need for embarrassment here. Glad you got the issue rectified
Reply #4 from GalCiv2 Forums Top
Actually. The cursor now appears as a white cube and it crashes when I try to select my race...
Reply #5 from GalCiv2 Forums Top
Actually. The cursor now appears as a white cube and it crashes when I try to select my race...

Please go to C:\Program Files\Stardock\Totalgaming\GalCiv2 (or wherever you installed the game at), open the debug.err file you find there in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem.
Reply #6 from GalCiv2 Forums Top
Post your debugg.err
Reply #7 from GalCiv2 Forums Top
$50 on old drivers
Reply #8 from GalCiv2 Forums Top
$50 on old drivers


I'll see that bet, and raise you another $25 on video card issues.
Reply #9 from GalCiv2 Forums Top
I'll see that bet, and raise you another $25 on video card issues.

How about both?
Reply #10 from GalCiv2 Forums Top
Not only can't I edit. The edit option is completely gone. What's going on here?

PS. Probably low on virtual memory as well.
Reply #11 from GalCiv2 Forums Top
Not only can't I edit. The edit option is completely gone. What's going on here?


New forum build--where you'd get an error page trying to edit before, the option just isn't there now. It's *supposed* to only do that if someone else has replied after your post though--you should be able to edit your post if there are no replies after it. If it's not working right, report it to support@stardock.com.
Reply #12 from GalCiv2 Forums Top
I reinstalled the entire game then reinstalled the patch. I don't get the same problems as before. Now the text doesn't show up on selection boxes.

Here is the debug file.

Debug Message: Version v1.4x last updated on: Mon Oct 23 17:43:56 2006
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 12/19/2006, 01:07:12
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: ADMIN-F14B4787A
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Languages: English (Regional Setting: English)
System Manufacturer: FUJITSU SIEMENS
System Model: Amilo A1667 Series
BIOS: BIOS Date: 10/28/05 17:49:37 Ver: 08.00.12
Processor: Mobile AMD Athlon(tm) 64 Processor 4000+, MMX, 3DNow, ~800MHz
Physical Memory: 1024MB RAM
Page File: 593MB used, 1866MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI MOBILITY RADEON X700
Manufacturer: ATI Technologies Inc.
Chip Type: ATI MOBILITY RADEON X700 (0x5653)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_5653&SUBSYS_10931734&REV_00
Display Memory: 512.0 MB
Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Generic Television
Monitor Max Resolution: 640,480
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6575
Driver Date: 9/14/2005 21:58:48
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: Vinyl AC'97 Audio (WAVE)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_10931734&REV_60
Manufacturer ID: 1
Product ID: 100
Driver Name: vinyl97.sys
Provider: VIA Technologies, Inc.
Driver Version: 6.14.0001.4130
Driver Date: 8/17/2005 10:11:04
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_6_SAMPLES
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI MOBILITY RADEON X700
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No string tables in C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default/Data/*.str
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Movies\*.bik
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Movies\techs\*.bik
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Gfx\*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Gfx\Race\*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\sfx\*.wav
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Music\*.mp3
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\*.xml
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Techs\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\ShipComponents\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\ShipDefs\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Admin\My Documents\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\PlanetImprovements\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\TerrainColorSchemes\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\PlanetDescriptions\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Admin\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Anomalies\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Events\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\UPIssues\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Invasions\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\PoliticalParties\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\StarTypes\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\StarbaseModules\*.xml
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Galaxy Size Set: 8 x 8
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 40.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 96
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 15
Debug Message: Arcean Empire: Intellence -> 15
Debug Message: Dominion of Korx: Intellence -> 15
Debug Message: Thalan Empire: Intellence -> 40
Debug Message: Custom Race: Intellence -> 40
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 10
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Enabled
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: WorkAreaBack.png not cleared 1 counts left.
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 2 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally
Reply #13 from GalCiv2 Forums Top
Now the text doesn't show up on selection boxes.


Which boxes are you referring to specifically?
Reply #14 from GalCiv2 Forums Top
every box that you can click on. Be it "new game" or one of the technology selections in the technology tree. Every box you can click.
Reply #15 from GalCiv2 Forums Top
Try rebooting.
Reply #16 from GalCiv2 Forums Top
Current Display Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: Generic Television
Monitor Max Resolution: 640,480

Debug Message: Game Resolution: 1024 x 768

May or may not have something to do with it, but you may want to install the correct monitor driver and change the game resolution to 1280x800. You will probably need to edit prefs.ini to get the correct resolution.
Reply #17 from GalCiv2 Forums Top
If it's not working right, report it to support@stardock.com.

I reported it. Thanks.   
Reply #18 from GalCiv2 Forums Top
Wow, all I needed to do was restart the computer! its funny how the old simple thins sometimes work.
Reply #19 from GalCiv2 Forums Top
I love happy endings!