Subscription problem

from WinCustomize Forums
I just renewed my subscription last night and now I get ads and when I click on the subscriber resources link I get this message:

Your Wincustomize subscription is not currently active.
Your WinCustomize Subscription has expired on 1/1/1900.
To continue to receive the benefits of your WinCustomize Subscription Click Here to renew your subscription for 1 year.

Any ideas???
wincustomize
7,745 views 17 replies
Reply #1 from WinCustomize Forums Top
bump
Reply #2 from WinCustomize Forums Top
Bump again..... Hello???
Siege of Centauri
Reply #3 from WinCustomize Forums Top
I was getting the email/password is invalid and you need to subscribe messages when signing in today at the maim page. went to the forum page and signed in and it worked.
Reply #4 from WinCustomize Forums Top
I wish it was that easy Bichur. but, this started hapening yesterday and has been constant ever since then. I don't think WC and Stardock have their servers set up to know when somebody has renewed and it has to be put in manually. Thats progress for ya huh. Anyway, I guess I'll just have to wait til monday. I can't even do the cross reference thing because I used the same email addy that I use here for my purchase of OD and WC subscriptions.
Reply #5 from WinCustomize Forums Top
bump
Reply #6 from WinCustomize Forums Top
Have you tried updating the registration info in SDC?
Reply #7 from WinCustomize Forums Top
This might have something to do with it....

Link
Reply #8 from WinCustomize Forums Top
I'd wait until business hours on Monday (Central time). Stardock does have weekends off.

Posted via WinCustomize Browser/Stardock Central
Reply #9 from WinCustomize Forums Top
Greetings - If this is still occurring, please email support@stardock.com and they'll be able to sort you out.
Reply #10 from Stardock Forums Top
email sales. Still same problem.
Reply #12 from WinCustomize Forums Top
Been there, did that.
Reply #13 from WinCustomize Forums Top
Bumpity, Bump, Bump, Bump
Reply #14 from WinCustomize Forums Top
Been there, did that.


Did you get an automated reply? Otherwise you or they might have flagged a response as spam.

Posted via WinCustomize Browser/Stardock Central
Reply #15 from WinCustomize Forums Top
No, no response. I have my spam go to my junk mail folder but not deletes right away and it wasn't in there either. It's been 4 days now and I'm getting kinda miffed. I know they're working on the new server but, come on, this is a bit rediculous.
Reply #16 from WinCustomize Forums Top
No, no response. I have my spam go to my junk mail folder but not deletes right away and it wasn't in there either. It's been 4 days now and I'm getting kinda miffed. I know they're working on the new server but, come on, this is a bit rediculous. I also took out a support ticket at Stardock and nothing there either.

OOPS, Double post.
Reply #17 from WinCustomize Forums Top
Look yourself up at stardock.helpserve.com
If they got your email it should be recorded there.
If they didn't, give it a try.

You can also try to hit someone up on IRC. irc.stardock.com

Posted via WinCustomize Browser/Stardock Central