When will Stardock fix my account?
Am I the only one with that problem
from 
GalCiv2 Forums
GalCiv2 Forums
Hi,
I bought the game on 20.03.06 online at https://store.stardock.com/order.asp as "Download + Retail CD". Used my
existing account because I bought GC1 years ago. My email address is the same in all accounts.
Can't download gc2 via sdc: Could not register, says email address does not match our records. Using the same email address with GC1 s/n works fine.
Started a support call Ticket ID: XCB-939464
Got two hints from Stardock Support on 22.03.06, that doesn't help (https://www.galciv2.com/paradox/ and https://www.galciv2.com/registration.aspx
I told them that it does not work. Since then I'm waiting for a reply from Stardock. This is the fourth working day since the last reply of stardock support and sixth day since I bought the game. My ticket at https://www.stardock.helpserve.com is still open.
Still can't play the game. Stardock is not helping me!!!
Is anybody else out there treated that way?
Sorry, that I created that forum post, because I know there are already some post dealing with similar problem. But I hoped to draw some attention now because I simply want to download and play a game that i purchased over a week ago.
Any help would be desperatly appreciated!
I bought the game on 20.03.06 online at https://store.stardock.com/order.asp as "Download + Retail CD". Used my
existing account because I bought GC1 years ago. My email address is the same in all accounts.
Can't download gc2 via sdc: Could not register, says email address does not match our records. Using the same email address with GC1 s/n works fine.
Started a support call Ticket ID: XCB-939464
Got two hints from Stardock Support on 22.03.06, that doesn't help (https://www.galciv2.com/paradox/ and https://www.galciv2.com/registration.aspx
I told them that it does not work. Since then I'm waiting for a reply from Stardock. This is the fourth working day since the last reply of stardock support and sixth day since I bought the game. My ticket at https://www.stardock.helpserve.com is still open.
Still can't play the game. Stardock is not helping me!!!
Is anybody else out there treated that way?
Sorry, that I created that forum post, because I know there are already some post dealing with similar problem. But I hoped to draw some attention now because I simply want to download and play a game that i purchased over a week ago.
Any help would be desperatly appreciated!
Stardock Forums