TripleA777

Hello again, someone from Support responded to my ticket and is arranging to process my refund. I just purchased 4 PRO and it works great. Thanks again and Merry Christmas.

Good morning, I'm on day 3 now of not being able to use an app that I normally use for 10-12 hours a day, 5 days a week. Is there anyone available who can assist?

Thank you Basj and Merry Christmas!

I followed your instructions, but never received a response, so that's why I reached out here.

Hello, thanks for the reply. I did open a ticket and never received a response. The ticket number is: SSN-95820

The lack of response from anyone with Support is pretty disappointing. I first began using Multiplicity in 2005 when I was working a contract overseas, so that makes 20 years now. Thankfully I've never really needed any support, but when I do, these folks are nowhere to be found.

I've been a Multiplicity user for years, but recently decided to upgrade to 4 PRO. I purchased the license and then realized that I only purchased the regular version and I need the PRO version. I've reached out to Support, but no response from them, so I thought I might post here. I'm trying to figure out if I need to request a refund and then purchase the PRO version or if there is a way I can pay the difference between the regular version and the PRO version. I really need to use this app,