Noah2008

Thank you for your help in resolving the issue, my son is very happy to receive the product key and be able to use Curtains. With thanks.

Good morning, Just following up from our exchange last week. I have still not received the product key or a ticket number for any of my requests. I have so far received 17 emails welcoming me to the Stardock Universe however. I would really appreciate your help in either receiving a refund for the product I have paid for and not received or receiving the product key for my son, With thanks

Morning Sean, Thanks for getting back to me and apologies, this is for my son. I have not received a ticket number from any of my requests, just redirection emails. I have followed instructions as Basj suggested and completed a form and also tried to merge the .com purchase with the .co.uk account. Your help would be appreciated in resolving, With thanks, Amy

Please help I have paid for an item and not received it. The money has left my account. Why do I not receive the product I have paid for? Thank you

Thanks Basj, I have also tried this step but have only received 1 of the emails which means the process does not seem to work - the .com address does not link to my account - thank you

I'm happy to take a refund and we can reorder - our account has the product in the 'basket' as if we have not purchased, but I have already paid and the money has been taken from my account.

Hi Basj, yes I've gone through this step. I haven't received any acknowledgment, just the redirect. Thank you

Hi Basj, Thank you for your help. I've sent 2 requests via the link but have not received a support ticket just a redirection email. Your help would be appreciated. With thanks.

I bought Curtains for my 12 year old son and used an incorrect email address to the account, the product key is not showing now on the account we created but the money has been taken from my account. Can anyone help please?