btully

Thanks much for your help; my problem is now resolved.

No startup items were changed for original user, but the problem is now solved there as well. I did not reinstall Fences after the clean boot. Fences shows up twice in start up tasks; is that because there are settings for two different users? I guess that is OK.

Creating new admin user did not solve problem in itself, but cleanboot with all startup items disabled other than fences did work to solve the problem. So it is a conflict. Oddly, this solved the problem on the original user as well. Did clean boot disable startup items for both users? I wouldn't have expected that. Do I need to restart items one at a time to find the conflict?

hat did not work; I still cannot create new folders after the purge, reboot and reinstall after new download from website

I had tried that already; did not solve the problem. I have Fences installed on 2 PCs; it does this on one and not the other.

After installing Fences, I cannot create a new desktop folder by the standard Windows 10 method of right clicking on desktop, and using the context menu item "new" to create a folder. After install of Fences, if I right click the desktop, I just get a little blue circle that spins for a bit and then disappears. If I uninstall Fences, it works again. Solution?