Cduenas

Nevermind. I was skipping a step, which was to go online to get the .resp file after the .req file is created. License is active. its all good!. Thanks,

So I can enter the product key, my email address and press enter to get it send to the server. I just dont get the “save activation request” to get the .Resp file to activate the license offline.

Hi there, Thank you for your support. The option still doesnt show up. I tried both ways setting everything to default and reseting them as well and no luck.

Thank you!

I have tried to follow the steps you mentioned above but I do not get the "Save activation request" to save the file. You can see this from the screen shot I posted on my original post. I get the "Back" option but not the "Save activation request" and therefore, I cant activate the account offline. Do you know if there's a way to get the activation request file a different way? Thanks,

Hi All, I suspect that my laptop has the installtion port blocked to communicate with the server to activate the key and because of this I do not get the option to activate the key offline / generate .RESP file. Below is a screenshot of what I get. Notice that next to the "Back" option is empty without any available option to download any ,RESP file. Any ideas how I can get that file to install fences? I do have a product key an