[quote who="sdrohan" reply="24" id="3927895"] Quoting vogelap, reply 23 Thanks for the reply, Sean. I will explore reducing the polling rate of my mouse in that configuration. What is a polling rate that won't crush performance, please? Thanks! Crank it to as low as it will go and work up from
[quote who="sdrohan" reply="22" id="3922595"] Quoting vogelap, reply 21 Quick update... I turned off the M560 mouse and K360 keyboard yesterday for a while, but turned the M560 back on (for ease of use) and experienced fewer (but not zero) MP drops. My current feeling is that there were more drops
Quick update... I turned off the M560 mouse and K360 keyboard yesterday for a while, but turned the M560 back on (for ease of use) and experienced fewer (but not zero) MP drops. My current feeling is that there were more drops when the keyboard was turned on, but that's just an anecdotal guess (that being said, I started this morning with both M560 & K360 ON, and haven't had a single drop yet).
I've owned MP for a long time and have had this problem intermittently throughout owning it, but only recently started to explore a solution. I have turned off the K360 and M560 and will let you know if I see any changes. No sooner did I turn them off than I saw the error. Will keep the mouse & keyboard off for a while... Thanks.
Thanks for the reply, Sean. I understand about work-computer security, but wouldn't that be a "works" or "doesn't work" scenario, instead of intermittent? Generally when I notice the connection lost issue while typing, it is when I am typing on my Secondary. But it might be a biased opinion since I am actively using the computer at the time. I also think the loss of connection just happens -- as I was returning to my computers today, I noticed that MP lost
[quote who="sdrohan" reply="14" id="3922428"]What is likely clear is the desire to get out from under a 'work PC' - very often a device that has not-so-obvious security implementations that are not controllable by the user. [/quote] I don't understand what you're saying here. I was coming here to add that it seems that the drops are more frequent when I am typing, but that might be bias on my part since I'd notice it more specifically when I am actively using (typing) the
There is no VPN active on any of those connections.
Hi Sean. Thanks for Multiplicity. It's a necessary part of my toolbox! You asked Sam for information. I am going to provide mine too in case it helps... Work Laptop : Latitude 5320 16gb memory, running Windows 11 Pro (version 23H2). Multiplicity version 3.6 build 00105.pro. Wifi connected. This is the Secondary for Multiplicity. Personal Laptop : HP 14-dq1xxx, 16gb memory, running Windows 11 Pro (version 23H2). Multiplicity version 3.6 b
Please let me know whatever else we need to do to diagnose this issue. I experienced more than 15 Multiplicity drops during my workday today.
Thank you. It's not possible for me to test via Ethernet since the two laptops in this situation don't have ethernet jacks. Wifi is my use-case...
I am using Multiplicity 3.6 pro on two laptops both connected wirelessly to my WiFi. Both machines are Windows 11. Multiplicity frequently (several times an hour) reports that connection "has been lost due to the secondary not responding in time". How do I diagnose/fix this issue? Thanks! I love Multiplicity.