peterfraney

At some point, I upgraded from windows 7 to 10. 4 years ago. It is possible that up to that point I was using Packager 5.

They directed me to forums. At the time they did not raise a ticket. I have emailed their support team to raise a ticket, but I have had no response after 2 days. Thank you. I will message them again

Thanks for the help, but this whole issue is due to failed drive containing the installation of Icon packager and also any proof I could have found. This drive has been disconnected and will be binned. This is the reason I need to re-install a lot of software including all my Stardock software. This is proving difficult. I have been using windows 10 since it first became available. I had been using Icon Packager for a long time on Windows 10. Let's face it has to be version 10 otherwi

I think you are missing the point here. I have been using windows 10 for many years, so I must have used Packager 10 and must have paid for the upgrade before. I do not like their attitude. I will purchase it but will never buy any more software from them

The problem is I have downloaded version 10 free trial, I cannot see any way of downloading the updated version without paying again. Peter

Version 5. It was used on Windows 10 before. Unless I have already upgraded to version 10 and forgot about it. Have the list of my purchases and it shows version 5. No mention of version 10

I got the installer to run but then got an error message. Does not meet the minimum requirements the box said. A big list includes Windows Vista, XP, and Windows 7. The installation then terminated. I am running Windows 10 Home 64bit. With an I7 3770 processsor. With 8Gb ram Initially, when I purchased and installed this software there were no issues. I don't really understand why this is happening. Thanks Peter

Recently I had a drive failure. Saved another image on to boot drive from Jan 2022. Then discovered it was another internal drive. Icon Packager was on this drive so I now have to re-install it. Initially I had tried a re-install a week ago but it gave an error saying my system did not meet the minimum requirements. Now since several windows updates, and my system more stable, I want to try and re-install Icon packager again. When I downloaded packager again an