[quote]I've bought Multiplicity KVM via steam and am trying to set it up to work between a win10 desktop and win11 laptop, without success so far. I believe part of the problem is that the secondary PC (laptop) uses a VPN, but even with that disabled the two are not able to connect. [/quote] You 1st want to visit: https://support.stardock.com/space/SHC/1287946260/Mult
Ashampoo will be the ones to continue working with you to resolve the issue. Sean Drohan Stardock Product Lifecycle Manager
[quote who="NttR" reply="30" id="3948780"] You have got to be kidding me! Go ahead and refund ALL of my purchases then; I'm doing QA for your team for free, and, in fact, I PAID for the software that I'm helping to troubleshoot so I basically paid you to do QA work, and you pull that kind of crap? That is the most unprofessional thing I've experienced in a LONG time. I've already got screenshots of this garbage. I know you are a small team, so I don't know how much power you A
[quote who="NttR" reply="24" id="3948668"] Apparently, you have selective reading abilities, too... Get out of here, Troll. [/quote] One more like that and your Fences purchase will be refunded and your account will be closed. Sean Drohan Stardock Product Lifecycle Manager
Can I get both of you to run the purge on all MP PCs, reboot, and reinstall MP 4 Beta 2 on each? https://support.stardock.com/space/SHC/1347158073/Multiplicity+purging+and+re-installing We are seeing positive results with a client that had a similar issue and had MP3 installed prior (but was also using Bitdefender). <a href="https://forums.stardock.com/531662/page/1/#
[quote who="jpverbeke" reply="2" id="3948550"] My laptop which is connected by wifi has no ethernet connection...so no... [/quote] I suspect you mean ' has no ethernet port '. [quote]I use the IP adresses of the secondarary PCs in the configure pane of the Prime PC. One of the second PC is a laptop connectes on the network via wifi the others via ethernet cable. [/quote] ' The others ' you mention, I suspect they are other MP Secondaries an
What CPU is the remote Secondary, x86 or ARM? If you demote the current Primary to a Secondary (making sure to deactivate it when asked) and promoot the Secondary to a Primary (activating it), can you reproduce the issue - that when you connect to the old Primary PC \ now a Secondary, that you can see the screen (or not)? Sean Drohan Stardock Product Lifecycle Manager
Your ethernet traffic, most of the time, seems very high on the Secondary, yes? If you know why that is, and if you eliminate it (as a test), does the problem cease? Sean Drohan Stardock Product Lifecycle Manager
[quote who="NttR" reply="10" id="3948429"] I'm a developer myself. [/quote] [quote who="NttR" reply="10" id="3948429"] but I'm not going to take the time to do that [/quote] [quote who="NttR" reply="18" id="3948567"] Happy to test it out for you. [/quote] [quote who="NttR" reply="19" id="3948568"] * I do have Display Fusion changing the wallpaper, but I turned that off and force changed it and it still happened. [/quote]
What is the connection type for the monitor on the Secondary? Does it have more than 1 monitor on the Secondary? If you reduce it to 1 monitor, does it then show it when you make the connection? Is the remote monitor(s) actually powered on? Is the remote PC 'asleep' when you connect to it? If it is a sleep and you wake it, when you reconnect, is the monitor still black? Sean Drohan Stardock Product Lifecycle Manager
[quote who="elibarzilay" reply="5" id="3948434"] A full reinstall is extremely unlikely to make any difference, since I'm a relatively new user. I just installed it very recently, and paid for a license shortly after. I've had this problem right from the start. Swapping the primary and secondary is not making sense for my setup (the secondary laptop in an inconvenience place) Both of these
[quote who="ff hash" reply="5" id="3948439"] Update: Everything works now. I down loaded the bat file for the Windows firewall, disabled Bitdefender Firewall, ran the bat file and bang all working fine. The wierd thing is I did disable W/Firewall initially as well as Bitdefender. Anyway it's working now so I appreciate the help I've recieved on the forums. Thank you. [/quote] Everything = all your PCs, not just one Secondary? Sean Drohan Stardock Product Lifecy
[quote who="chartley9027" reply="9" id="3948388"] Do you know if there are any conflicts between Multiplicity and Display Fusion or Actual Multiple Monitors? [/quote] I would HIGHLY recommend disabling them for any MP testing you would do. If you do have any issues, much time could be spent (wasted) on even reaching a conclusion that they could be a cause. Sean Drohan Stardock
[quote]So I think something in my network setup is disrupting but I can not figure out what. Is there a way to find that out ? [/quote] As a test, is there any possibility of getting all on the wired network? Sean Drohan Stardock Product Lifecycle Manager
[quote quoting="post"] Hi all, I've been trying to trouble shoot this for hours and been through countless threads. My issue is that my primary computer when displaying any other computer via KVM is lagging terribly. When I use the physical mouse on the 2nd computer, I can see that there is no lag, but once i use the mouse from primary it lags. I've turned off the firewall (both computers), uninstalled razer mouse software. At one point I switched mice (with another razer mous
[quote who="chartley9027" reply="7" id="3948265"] Also P.S. - as I review the product pages, I feel like Multiplicity can "do this in it's sleep" and barely scratches the suface of its capabilities. [/quote] I dont hide well the fact that Multiplicity is my favorite product we make - it is very dear to me. Neil (as the lead on the product) has outdone himself with MP4 (dont tell him, however, his head is big enough 😉) [quote who="chartley9027" reply="6" id="39
While your specs are helpful, knowing what state the PCs are in when the issue is seen is what's important. For example: I suspect that on one or both PCs, one or more of those (CPU, Memory, etc) is very high. Sean Drohan Stardock Product Lifecycle Manager
Hello John, I'm sorry to read you had an unpleasant experience. I am Sean Drohan, the Product Lifecycle Manager at Stardock. I am responsible for all customer contact points (excluding sales); this includes all of Stardock Software's support. I answer directly to Brad Sams. Naturally, I would like to address some of your points here: [quote]Is there an avenue to contact customer support and actually speak to someone? Absolutely not. [/quote]</p
[quote who="andrew_sowerby@btconnect.com" reply="7" id="3948234"] Thanks. Yes I need it - MP that is. Anyway, I uninstalled M4 from the Object Desktop and then installed MP again. This time, it installed ok and the new key was already there ready to be activated. So everything works again with MP now. Thanks. [/quote] You are most welcome. I am also going to change your username a bit as you don't want your email address public like that ;) You can edit it yo
[quote who="jwmiv" reply="3" id="3948225"] I just installed Multiplicity 4 Pro. It does not display "This computer" or otherwise demonstrate evidence of recognizing itself (the primary computer). It does recognized the secondary. There is zero ability to control the secondary from the primary, no doubt because the Multiplicity software does not seem to recognized the computer on which it is installed as primary. How do I fix this? [/quote] This question is not germane to the
Not at this time. Sean Drohan Stardock Product Lifecycle Manager
I tested this... With control focus on my Win11 64-bit PC, rebooting the Secondary returned control to the Primary after a few seconds. With control focus on my Win11 64-bit PC, unplugging the network cable from my Secondary returned control to the Primary after a few seconds. What you might try... Full uninstall with 'remove settings' from each PC, reboot each, and reinstall. If that fails, does the same thing happen if you demoted your Primary to a
[quote]1) I'd like to get to know how to get rid of the buttons inside the blue outline and leave only the bottom 3 default buttons (sleep mode, shutdown and restart) I'm using Windows 11 Pro style. [/quote] These are Windows options just being displayed by Start11. Sean Drohan Stardock Product Lifecycle Manager
[quote quoting="post"] Recently installed Multiplicity 4 and have been unable to set an encryption key. Error: "Invalid encryption key found: Your computer does not have a valid encryption key" What is the policy for encryption keys? Is there a minimum amount of characters? Are there any characters that are not allowed? [/quote] To ensure you have it working, start with something simple, '12345
While Multiplicity 4 (MP4) documentation is still being produced, the current and extensive Multiplicity 3 (MP3) information should help you here. What will help you out of the gate is knowing what MP actually does and if you have a need for it. https://www.stardock.com/blog/501405/multiplicity-km-tips-and-tricks-for-getting-started After, the 'Information and Usage'