sdRohan

sdRohan

Joined Last seen Member # 4871965
372 Posts 9,601 Replies 28,404 Reputation
Reply to Multiplicity says I have the wrong passcode when connecting. in Multiplicity Stardock Forums

[quote who="cmwilkerson" reply="5" id="3695690"] Same here. Was working for weeks then after a windows 10 update it decided to stop connecting claiming I am using the wrong passcode. I am not the passcode is the same as always and I can see it on both computers. Uninstall and reinstall does not help. It would be nice if Stardock allowed the user to simply change the darn passcode themselves!!! [/quote] This: <a href="../486104/Multiplicity-Support-

28 Replies 49,056 Views
Reply to (Resolved) Clicking lag on desktop after updating to Windows 10 Creators Update in Fences Stardock Forums

[quote who="ellins" reply="68" id="3696201"] Maybe someone with the problem can make a VM of their C: drive, and send it to you, so you have a working example. I'm not at home right now, but I can look into it later. All just depends on if anything private that I don't want passed on, is on there. Maybe you can put a bounty out, and pay anyone (outside the company) who's able to fix it. [e digicons];)[/e] [/quote] Again, any help would be most appreciated.

173 Replies 833,545 Views
Reply to CursorFX in Other Stardock Software Stardock Forums

Please see the following knowledgebase article for deactivation and activation resets: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/498/0/how-do-i-deactivate-my-product

2 Replies 5,160 Views
Reply to (Resolved) Clicking lag on desktop after updating to Windows 10 Creators Update in Fences Stardock Forums

[quote who="compustar" reply="60" id="3695376"] 2). 2 months without having done anything to solve the problem, it's a long time. I think that is it time to tell us a possible date for resolving the problem. [/quote] This is excusable because you just don't know what has indeed been done. To be clear, I have worked my tail off to try to figure out what the cause of this is - funneled prime candidates to the developers, set up remote connections, poured over countl

173 Replies 833,545 Views
Reply to When ? in ObjectDock Stardock Forums

[quote quoting="post"] I have paid for it , Whe can I get my license key ? [/quote] You tripped a fraud rule is all, it happens... I pushed the order through - you should have an email on it.

6 Replies 9,137 Views
Reply to How do I get my money back? in Object Desktop Stardock Forums

[quote who="slammyhotep" reply="5" id="3695534"] I hope a support or sales person fixes my account and gives me my full 1 year subscription, in a timely manner (which has not occurred as of yet). [/quote] Fixed

13 Replies 89,804 Views
Reply to Activation STUPIDITY and MADNESS in Stardock Software Stardock Forums

[quote who="RickStr" reply="4" id="3695402"] Perhaps too you may consider moving "Support" to this board since it seems to be much faster and efficient than going to the "Support" area. [/quote] That is exactly what is happening - we are moving away from 1 on 1 support (tickets) as it only helps one. Many more are going to learn from this exchange alone and is an example of why. We will still work tickets on the essentials, Refunds, Fraud, email changes (the bane

5 Replies 3,984 Views
Reply to Activation STUPIDITY and MADNESS in Stardock Software Stardock Forums

Rick, While I sympathize with your situation, part of the problem is that you created 3 different tickets and replied to them multiple times before we responded - both of these things prevent us from seeing it in a timely manner. Why we ask you to not do that is explained in the multiple auto responders you received. Next, that a PC has the same name in the list means that: -Its a different PC but wit the same name (you say that is not the case). -You change

5 Replies 3,984 Views
Reply to Stardock has a new killer app: Groupy - organize your windows together in Groupy Stardock Forums

[quote who="dueWest" reply="7" id="3695251"] I would love to be able to save a Groupy under a name, then later, to continue working on that project - open the saved groupy and have all the apps AND the files I was working on open in them! [/quote] Its on the drawing board. We just need to make sure we collect all the good ideas you guys will surely have before we put pen to paper again.

52 Replies 150,533 Views
Reply to Customer Support response time? in Stardock Software Stardock Forums

Sorry for the delay. For your products and keys, please see the following page to have them emailed to you: https://www.stardock.com/support/productkeyretrieval Be sure to try all the email addresses you know you have or could have used, especially ones you may use for PayPal or other payment services. Please let us know if you should have any further questions/concerns.

1 Replies 1,950 Views
Reply to Start 10 Explorer.exe Fault Win10 Creators in Start Menu Products Stardock Forums

Prior to continuing, I'd like to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Windows Administrator account and in a "clean boot" state. Create a new Windows Administrator ( Windows 10: http://windows.mic

15 Replies 74,531 Views
Reply to No product in download area in Stardock Software Stardock Forums

[quote who="Linton T Schwarz" reply="3" id="3694724"] Sorry sdRohan, you are absolutely right. I just got a bit upset because I wanted to run some diagnostics last night, and couldn't... I apologise. Also, I thought that I'd been phished or there was some dark forces at work. I've now added my Stardock account email address () as a secondary email on my PalPal account. Is it possible to take the money now please? Thanks in advance for your help, Lin

6 Replies 3,203 Views
Reply to No product in download area in Stardock Software Stardock Forums

' Come on Stardock, get you fingers out!' Easy, Linton.... I dont show that either of you purchased under your normal accounts. If you used PayPal, and have another email account for it, that's where it is. You can use this link to get it:

6 Replies 3,203 Views
Reply to Is anyone manning the support tickets? in Multiplicity Stardock Forums

Ticket number? I found your ticket. It was not answered in a timely manner because you keep replying to it. That registers as 'activity' of which we sort by 'last'. When you keep updating it, it pushes it down. This is explained in detail in the auto-responder. That said, I have replied to your ticket. Regards.

4 Replies 6,780 Views
Reply to can't activate product: no response in Fences Stardock Forums

Please see the following article about activating using the command prompt: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/512/159/how-to-activate-our-current-software-with-the-command-prompt

1 Replies 4,274 Views
Reply to Help! Can't uninstall to upgrade in WinCustomize Talk WinCustomize Forums

The following tool will purge the application for a possible re-install (if that is the goal). **IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file. Please follow this link: http://sd.stardock.com/zubaz/apps/Purge_WB.bat Save the file to your desktop, right click it and select "Run as A

3 Replies 6,993 Views
Reply to Unable to activate Fences2 license in Fences Stardock Forums

It's possible you may have an internet connection, but a firewall may be blocking the activation port on your PC. The following knowledge base article should guide you through how to get your software activated: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/502/159/how-to-activate-your-product-with-the-curre

1 Replies 5,216 Views
Reply to 30 day free trial in Fences Stardock Forums

I dont show that you activated the trial under the email address your account is under... If you started the trial under a different email, I need to know what it is to reset it. You can create a ticket to do so: https://esupport.stardock.com/index.php?/Tickets/Submit

1 Replies 8,647 Views