gregvancea

Hi Basj. Thank you for your interest in my comment but as I said, it not the technical issue I am unhappy about it is the shutting down of my request for assistance with no interest in either finding out what happened or trying to help, its like "nope, it didn't work out so your on you own" they should look at that or not or maybe just go to customer service school and get some training, their support shouldn't rely on Forums to assist as people on forums could be anyone and we don't

I have just purchased Star 11 V.2 downloaded and installed the software, rebooted the PPC and it asked for the product key. I checked my email but no product key. I then downloaded all my product keys for previous versions and other products but it was not there. I then raised a support ticket requesting assistance and then received a email saying it has been cancelled and that there is no record of purchase even though I provided a screenshot of the purchase from PayPal to them. It's not if