WinCustomize Forums
Thanks Zubaz, I did just get one. It has another option so I will try it and hope it works.
Stardock Forums
Wow, seriously? Customer support is lacking from Stardock. I have STILL not had any response to help me resolve the issue. I already had done all the things they recommended. In good faith, ran through everything again--but all I get now are "ticket is closed" messages and no help. Now I am five days away from hitting a month after purchase, still not able to use the product and super unhappy. Can anyone light a fire under someone's butt? I'd hate to have to fi
Stardock Forums
This issue is still not resolved. It has been two and a half weeks since I bought the software I can't use. Support said to try something I already had to no avail twice and then closed the ticket. So far I have not found them very helpful.
Stardock Forums
Thanks, nothing until today. I got a notice that they closed my ticket but it is the first that they have ever responded. I always check my spam folder before clearing and so this is super frustrating and a very poor experience for a new customer since I purchased the product on October 15, 2011 I have not been able to use it. Seriously, a response October 28, 2011 saying they closed my ticket? Here is the one they closed perhaps they have another I don't know abou
Stardock Forums
Don't worry, it will get fixed. Only one fly in the ointment: It's Friday and Support doesn't work weekends. Don't resubmit this problem unless told to do so by Support. It'll only kick it to the end of the queue. Thanks, okay--I'll sit tight. Appreciate the help.
Stardock Forums
I got the email with the order confirmation, registration key and link. Went through the whole process. However, I never got a ticket number and I always check my spam folder, nothing there and Stardock is white listed. I also tried using the support form on the website--no luck. Looking forward to resolving this since I would like to use the product! Got a link for me to get a ticket? I don't want to post my order number publicly.
So, I am a new customer with a problem. After I purchased ObjectDock Plus v2, I downloaded it and installed. Since I could not get it to work correctly, I tried uninstalling and reinstalling. Now I get an error that it is already installed no matter what I do. Plus, I contacted support six days ago via email and still do not have an answer or response. Seriously? Six days? My OS is Windows 7 Home Premium. Next, I opened an account with Impulse for updat
Thanks for the reply. I bought it, got the email, tried to get it going, had issues as I outlined. It was a purchase so I am starting a new thread since in my frustration I didn't notice this thread was freeware--just similar issue. Thanks for responding and taking the time to put the link, etc. But already been there done that. I have to say as a new customer, I find it a very poor experience that after six days I have not had a response from customer support. I b
I contacted support six days ago (plus via the web form, and also now through sales) and still do not have an answer and am having similar problems. My OS is Windows 7 Home Premium. I downloaded Object Dock Plus after purchase and tried to install but can't get it to work. Next, I opened an account with Impulse for updates but the registration code comes up as invalid. Plus, it does not detect the software. Then I tried a uninstall and then reinstall but ge