PhoenixRogue

Dear Seabass I have tried uninstall and re-install, but no joy. Ultimately, downloaded expansions for Stardock Central and installed that way. Then activated via dodgy bluetooth - cellphone connection. The connection at least was stable enough to activate, so I am set for now, thanks. Not sure it really helps you with the Impulse problems, though. As I said, thanks for your and Kryo and Highlander's help in all this. Kind regards

Dear Seabass & Kryo I had the update tried. It makes no difference (but Impulse takes 1 - 2MB of bandwidth just to start up...) Apparently Stardock Central gave some trouble with crashing; is that software still being updated (or where can I find the newest patch anyway) - I would like to attempt downloading the expansions packs through Stardock Central, as right now Impulse is 100% non-functional for my purposes. Also, where can I find a patch to download for GC2 to make it re

I am running Windows XP, SP2. Sytem is Intel 2.4Ghz Quad Core, 4GB Ram (though XP only recognizes 3.something), GeForce 8800GT. Kryo from your offices actually discovered the problem before I did - maybe that's a lead worth following as well. Thanks. Will keep an eye on this thead to provide you with info you need. Kind regards

Dear Seabass I posted this message (more or less) on the Impulse support forum as well, but as I went around looking for answers, I saw this invite of yours. I am running my games off a machine not connected to the internet. I have archived in (newest) impulse, moved to other PC and attempted restore. Problem is, computer says "connecting..." and does nothing in either online or offline modes. This effectively prevents me from using my software. Is there any way around this, or would a

Dear All I want to inform all reading this thread that I have now received an e-mail from technical support, so all should be well and work out fine. Thanks. Kind regards

Manbear: Even though my position is still the same, it is also completely different, as I now have someone communicating with me and looking for a solution. I realize that Kryo is bending over backwards to help me and I do appreciate that - and now that I don't feel as though I am being ignored, I am very willing to work with Stardock towards a solution. Gmail has nothing in Spam folder. The confirmation of receipt with ticket numbers from Stardock did arrive in my inbox. If I use

OK. I have also found another problem (which is apparently why the base game was downloaded rather than the expansions): Friend bought game on different e-mail adres than the one on which I registered game. She used work e-mail (not ideal) while I registered via gmail (which forwards to my work e-mail - long story). Anyway, I will need to get the two accounts merged. I will send mail to support@stardock.com, but am afraid that same problem might occur. Can I please PM you the details so you can

Thanks. If 700mb is all that needed for expansions, might still have enough bandwidth to download. Will this include the patches for base game (or is there something else I will need to download before installing expansions?) I know impulse download is then everything, but while it's not working, that won't help me. Kind regards

Manbear: I didn't mean to come across as a customer from hell, but put yourself in my position and consider the options I had open - activation didn't seem to work, and e-mailing the company didn't seem to work. I still went the way of posting on the companies own forum (where they have the power to delete the comments or respond to it, depending on their level of integrity - where I am glad to say Stardock publicly answered to the post rather than simply deleting it). Also, I giving me

Msdorom: There are no real alternatives available - otherwise I certainly would have preferred to get the CD to downloading, all things considered. This is the second product I purchased this way - the first was a mapping tool called "Fractal Mapper" from a different company - I was sent a link that allowed a one-time download of the software and I was e-mailed a serial key to unlock said software. Didn't present any problems at all. Thanks for the advice, though. As long as I can do th

Kryo: If what you are saying is true, please allow me to promptly and publicly appologize. I am using gmail - don't know if they will filter out. Also, I did receive the "tickets", and if I follow the links, it indicates status as "raised" (I have no idea what that means). Anyway, again, I hope you will accept my apology if I blamed you for what might turn out to be a problem with the ISP. On a more practical note - I can access e-mail pretty much any time - IRC probably not a

Dear Stardock Staff While I'm instinctually drawn to plaster this all over the internet and more regular media, I want to post this on your own forum first in the hope that my experience is simply an oversight rather than purposeful actions on the part of Stardock. I hope this proves to be true, as I for years advocated Stardock games wide and sundry and especially recommended support for really great games and a copy-protection system that doesn't punish legitimate buyers of the soft