Irkala

[quote]They apparently didn't quite understand that you didn't get a serial number emailed to you. Just be to the point about that (don't mention anything about not receiving a disc in the mail), explaining how the serial number lookup indicates that "no serial is required", and they will help.And I'm sure if you become frustrated to the point of giving up, Stardock will refund you. You can do what you want, but it seems that calling your credit card company, claiming fraud, is just going to m

Well I got a response from support@stardock.com, and now I'm wondering if anyone there know what they are talking about. "The DvD prints do not go out for another week. Your preorder allowed you to gain access to the expansion extremely early. The Disk did not even go gold for a few weeks after that. It will be another week before the shipments begin. My apologies for the wait. Please let me know if you have further questions." ... o.O wtf? I have yet to gain access to the exp

[quote]Did you get anything back at all? Support-wise, you should at least get the immediate autoresponse; if you don't, check your spam filtering. If there's nothing there, then your email was never recieved.[/quote] Yes, I did get the auto-email from Support on Saturday, no I guess it was Sunday when I sent that email, stating that they had received my email, a ticket had been created and that they'd be back to me in around 2 business days. I just checked the status of my ti

Well I've tried sales@stardockcom and they have been [B]completely[/B] useless so I guess I'll try support@stardock.com and see what happens. But since it's a weekend I won't be hearing anything back from them until at best Monday. That's awesome, a game I paid for back in February, that came out over two weeks ago, is completely unplayable through no fault of my own. Though I guess I should have been watching galciv2 like a hawk so that as soon as Twilight of the Arnor came out I c

Hmm that was something else that I tried, I got this back from them Name : Irkala Email : Password :(deleted by me) Product Name : Galactic Civilizations II (Digital Download) User Name : Rob Download : http://sdc.stardock.com/sdcentral_setup.exe (Install SDC and use serial above) Serial-number: (deleted by me) Product Name : GalCiv II: Ultimate Bundle Pack (Digital Download) User Name : Rob Download

So back in February I purchased Sins of A Solar Empire and the Gal Civ 2 Ultimate Bundle. I learned a few days ago that Twilight of the Arnor and the Ultimate Bundle had been released, while randomly surfing the net. I emailed Stardock to ask them what was up because I hadn't heard anything about the release and couldn't remember if it had been a download or if I'd purchased a hard copy. I was told it was the download and that I should just be able to get it via Strdock. <b