HellDemon

check what software programs you have installed. hold the windows key + r at the same time and type in "msconfig" without the quotation marks and see what programs are running from when you first turn your computer on. there might be a glitchy program or adware or even spyware. scammers ARE crazy.

Have you tried installing them first? If it isnt popping up you might want to check with whatever windows or mac set up you have. try putting in your original windows or mac cd, install the programs again, and the software should run its course.