Free Upgrade?

from Stardock Forums
I was under the impression that recent purchasers of WB 4.x would get a free upgrade to v5.0. Is this not true now?
2,948 views 8 replies
Reply #1 from WinCustomize Forums Top
Recent as in bought in September and after.
Galactic Civilizations III
Reply #4 from WinCustomize Forums Top

sales is gone until Monday, but I'll be around over the weekend.

Autumnist, your Object Desktop subscription is current, so you should be able to install through Stardock Central. You'll not be getting an email with a standalone WB 5.x link.

kendown, might you have ordered under a different email address? Or have the receipt that you can forward to kwilas@stardock.com? I see your older ODNT records, but not a WB 4.x order in October.

If not, sales can dig it out (send them the first and last 4 digits of your credit card and a best guess as to the date), but that'll have to wait until Monday.

Reply #5 from WinCustomize Forums Top

And I've called the web guys to figure out what the posting errors are.

Reply #6 from WinCustomize Forums Top
Yay! This triple posting thing has been happening the last few days.

I'm already running WB5, thanks. I was just saying that "recent purchases" meant Sept and after since I've seen other posts here wondering why they didn't get an upgrade since they purchased in August.
Reply #7 from WinCustomize Forums Top
Ah, my bad Autumnmist about your earlier post. I was able to find the web folks tonight and they logged on from home and I think have smacked that back into gear. Though my understanding was it was something new from the last day or two, rather than going back further, that was the problem. We'll see.
Reply #8 from WinCustomize Forums Top
And to clarify yet again, WindowBlinds 4.x orders placed on or after September 1st, 2005 should already have been upgraded to have a WB 5.x product record on their accounts. And gotten an email to that effect. Object Desktop customers with current subscriptions were already covered. If you do think you should have had a free upgrade (rather than the $14.95 upgrade which would apply if you bought WB in August 2005 or May 2004) and haven't gotten the info yet, please drop kwilas@stardock.com a note with the email address you ordered under and I'll check it out. Other alternative for WB 4.x or even WB 1.x (or DesktopX 1.x customers): upgrade to Object Desktop for $34.95. Or any other ODNT component that you've bought in the past.