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No support response is bad business

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No support response is bad business

Blog Navigator abandoned?

from WinCustomize Forums
I posted questions to the Blog Navigator forum and then saw it has been months since anyone has responded to questions there. I then saw other postings where people said they emailed support at Stardock about the BN issues and never got a response - of any kind.

I figured I would try and see. Sure enough no reply for 2 weeks to a post to the newsgroup. An email sent to support 2 weeks ago never replied to, except the auto responder saying I would hear within a couple of days.

One can only assume that people like me who paid for the product have been abandoned with no notice. If that is the case, it is very, very bad business. Right now I feel very reluctant to sink anymore money in to Stardock if I might be ignored and abandoned for things I bought (I have quite a few things registered - and renew every year).

So my question is, is this what we can expect going forward?
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13,215 views 30 replies
Reply #26 from WinCustomize Forums Top

The problem seems to be related to the JoeUser XML-RPC api and I'll be working with the JoeUser developer to resolve the problem.

Yep, thats me!  Ok, I have updated the API's and editing should be working again.

Reply #27 from WinCustomize Forums Top
I think everyone should read this thread as a fine example of Stardock/WC customer support in action.
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Reply #28 from WinCustomize Forums Top
I think everyone should read this thread as a fine example of Stardock/WC customer support in action.


Also how it can be done without bloodshed
Reply #29 from WinCustomize Forums Top
Yep, thats me! Ok, I have updated the API's and editing should be working again.


Yes, that was it. Works fine now. Thanks Adam and Janitor T-Man.
Reply #30 from WinCustomize Forums Top
I think everyone should read this thread as a fine example of Stardock/WC customer support in action


I agree. All the Stardock folks handled my initial frustration quite well. The developer responded well and left me feeling well supported. And the problem is fixed to boot!

It should be a good long while before I could justify getting that frustrated again, thanks everyone. This is why I have bought so many Stardock products and renewals over the years, nice to have that reinforced at a moment of doubt.