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Owens Corning Basement System Experiences

Owens Corning Basement System Experiences

Post your experiences here

Back in 2003, I had my basement finished using the Owens Corning Basement System.  It's an alternative to dry-wall that looks similar to dry-wall but is actually soft to the touch (that is, it is almost like a cushion).

The advantages of Owens Corning's system to normal dry-wall (According to Owens Corning) include:

  • Basements can be finished much quicker.  The 1200 square foot or so of our basement that we got finished was done in about 10 days (compared to months with dry-wall).
  • It is very damage resistant -- it doesn't scratch, it looks the same 2 years after the fact.
  • It is allegedly black mold resistant.  Drywall, being made of wood, can serve as a place for mold to grow.  Owens Corning's system is synthetic, nothing grows.
  • It's water damage resistant -- you can get it wet and it looks fine once it dries.
  • It acts as a great sound proofing mechanism.  The basement is quiet.
  • It has good acoustics. Great for home theaters and such.

It also has down sides:

  • It's quite expensive. Significantly more-so than Dry Wall.
  • The sales people who sell it use an obnoxious hard sell technique that is, IMO, borderline unethical.
  • It is hard to modify. That is, you want put shelves or "nail" things to the wall, you really can't, you have to do it with special fasteners since the wall isn't made of wood, it doesn't support other structures being placed on it well.
  • You're tied into Owens Corning for repairs, modifications, etc.
  • Bears repeating - the sales people who sell it use rather unsavory sales tactics in which if you don't actually bargain them down you could pay 2X as much as you really should.

My original review can be found here.  Since it was the first review on a major site, it has over 150 different websites pointing to it. 20,000 people alone have visited because it shows up high in Google's search engine.  But it also means that there's hundreds of comments which can be hard to go through.

So I've established this running article as a way for people to post their experiences with Owens Corning Basement System. 

My overall experience has been positive. But since I run a company and deal with aggressive sales people all the time, I didn't have a problem neutralizing their sales techniques.  But they are unusually aggressive (note that these sales people rarely work for Owens Corning directly, they work for other companies who sell it).  And our experience was mildly soured by attempts to nickel and dime us at the end. 

But overall, 2 years later, I'm pretty happy with it and am glad we went with it. I do sometimes get jealous of my neighbors who did a true "full finish" basement that looks like their upstairs.  But then I remind myself that it took them 6 months to do that whereas mine was done in 10 days without any mess or fuss.  It's not for everyone but for us, it worked out pretty well.

Please feel free to share your experiences in the comments area and I will try to post some of them here from time to time.

345,174 views 247 replies
Reply #126 Top
We recently viewed the Owens Corning Basement system in a trailer at a local Home show. Viewing the products in person made a huge impression on both myself and my spouse.

The sales rep at the home show displayed a floating interlocking square floor tile system offered with either a tile or carpet finish. The flooring samples looked like a 1/4" thick sturdy but flexible vinyl or rubber grids fused with either carpet (olefin fibres) or tile finish. This flooring product was as durable, mold resistant and hypoallergenic as the OCBS wall product. The vinyl/rubber grid functioned as a channel for moisture/condensation to escape and allow air to circulate and warm the floating floor system. This flooring was quite attractive and very comfortable to walk on.

After a lengthy presentation, calculation and negotiation, the final price quote included the walls, ceiling, trim, pole wraps, some lighting and doors @$45/sf (after incentive discounts - discussed by others above). NO Flooring was included.

As a comparison, the local rate for standard drywall finish (without extra's such as special wiring or plumbing) is $40/sf (based on 3 recent quotes).

This salesman, very courteous and professional in all other respects, was unprepared to offer any detailed information about this interlocking grid floor product. He could not identify any specific details about the flooring product and could only give a ballpark estimate of $10K for 850 s.f. space.


Having spent the better part of a week trying to identify the flooring product online . . .we're at a dead end. Owens Corning's website doesn't offer any hint about this product whatsoever, leaving us to wonder whether the flooring system is part of the Owens Corning product line at all.

Does anyone have any detailed information about this type of flooring? Has any other OCBS representative display this flooring product? Who makes it? The product would be made of vinyl or rubber with olefin ( polypropylene ) fibers for the carpet option and vinyl (ceramic look) tiles for the other. This flooring product would not contain any wood or chipboard as found in either DRICore @ Lowes or Subflor SUPREME @home Depot . The grid appeared (from memory) to be sturdier than the Dri-Dek Interlocking tile as well.

The flooring product most resembled the ThermalDry® Basement Floor Matting used as a base fused with either the olefin carpet or tile option.

Any information or leads would be greatly appreciated.
Reply #127 Top
After a home show in st louis I had requested info from OC and and another basement system I had not heard of, Impressive Basement Systems. The Owens both had no in samples and would give us little or no info on pricing. The boy working the booth was in a white tee shirt??? He tried to get us to commit to a sales call the next day and we said no thanks! A little later we came across the Impressive Basement Systems booth. There was a display setup with walls and ceiling that we could touch. We noticed there are no dividers between the wall panels. Also when we stepped in the sound of the room went away, to kool!!! When we asked the attendant about pricing he was very helpful and told us between $25.00 and $50.00 a square foot based on bath, flooring and wet bar options. We found the people at Impressive Basement Systems very helpful. So much we purchased one of there Systems.
$27 a foot included a half bath and floors!!! Glad we found Pro Basement Finishers of St Louis before we had OC come out.

Happy in St Louis
Reply #128 Top
Well they delivered the system today, prior to that the installer met with me earlier that morning to go over the install with me lights, outlets, etc. he was courteous and well informed I was confident that he was going to do nice work since he was doing the job himself basically he will be accountable every step of the way with nobody else to blame! I like that.Its April 5th Ill keep you updated on the progress.
Reply #131 Top
Just an update. all of the aluminum studs are up"and yes they are doubled up" all 3 doors are are up,and our egress window was nicely framed in. Tim our installer is doing a very nice job he is very picky about his work as am I. You can really see it all coming together. next week the ceiling and wall panels go up stay tuned in for more. all this was done in 2 days
Reply #132 Top
Well it is day 5 and our basement is looking great all of the walls have been built and all of the panels have been put in place it will even look better once the ceiling and battens are installed. FYI right now the panels are held in place by just little pieces of battens just to get proper fitment before the finished product is put on. Our installer Tim is doing a fantastic job as well every day I meet with him and talk about what hes going to do today and he ask me how it looks he also cleans up after himself as well. One thing that I've noticed as well you would not believe how quite it is in the basement it will even get better once the ceiling is in place. Ill keep you posted as the basement progresses once again no complaints.
Reply #133 Top
I can't stand sales tacktics like the OC uses. Please give a fair price for a quality product with no games. I had a salesman come over and was hit with the same speal. I found this site the same day I set the appointment with the OC, so I was armed. From the second he walked in it started. I made it a point to control the conversation to throw him off. To my disappointment the salesman did everything that was said on this blog. I was quoted 30,000 for a 600 sq. ft basement.

To make a long story short I went with Carrol's Basement Remodeling in Fox Lake, Illinois. I got everything I wanted for 12,000 and it was completed in 6 weeks. As a thank you to Carrrol's, I would like to give them a recomondation, for anyone in Illinois who needs their basement remodeled or finished call them at 847-372-1591. I am a real customer and gain nothing from this.
Reply #134 Top
Met with an Owend Corning sales rep last weekend. First qoute for OCBFS worked out to $102.50 per square foot of finished basement, final 'best price' after all the discounts mentioned in other posts was $82.50 per square foot. No issues with the sales person, but the first price REALLY suprised me (even though I expected it to be high after reading this blog) as it was just about what we paid per square foot to build the house. A friend of mine down in Stafford County just had his basement finished (drywall), $25,000 for 1,000 sqft including a bath... OC qoute was very complete and included their 'option B' bath, ceiling, carpet, lights, electrical, etc. Had to put the project on hold, and will probably go with a different solution when we are ready to go ahead and finish the basement, although my wife and I liked the product, speed of installation and little or no dust.
Reply #135 Top
Well our basement is finished and it is awesome. all of this was done in 10 working days. our installer Tim is great.the fit and finish is superb, all mitered joint areas are perfect his detail is outstanding. everyday the basement was clean and ready for the next working day. the sound deadening is out of this world the ceiling, lights, outlets, doors all look and perform excellent once the carpet goes in it will all tie it together. my wife and I are very happy with the way it all came together from the salesman"Dave b" to "Gene" who came to check Dave's measurements to "Tim" who finished it all up. FYI we never got the hard sell ,never got the flex plan, let me call my manager ,showcase home, that others have talked about in this blog in our opinion they all overachieved our expectations. GOOD JOB GUYS YOU ALL DONE WELL I would recommend this product to anybody who is looking for an alternative way of finishing of their basement. Mitch P
Reply #136 Top
Hello all and it is a pleasure to see such an informative blog.My post however isnt buy related at all it is sales related.I am in the the process of accepting a sales position with OC for the BFS.It is always nice to see both sides of the coin before accepting or declining a job.I can literally take all the information here and apply it to my postion (if I take it) and be the perfect OCBFS salesmen.As a retired contractor I can see both sides of the argument.I have been in sales before and also had friends in sales.It is my form belief that if you are selling a good quality product and are honest and up front there is no need for "high pressure" tactics.I dont intend to get rich nor do I intend to take a job that I feel is exploiting hard working people out of there money.I would like to thank Draginol and all the other folks who replied for your insight and I hope I can do the OC company some justice by presenting them with your concerns and thoughts.If they dont seen to care then I dont feel I can conciously sell there product. Thanks again-
Reply #137 Top
I'm paying app 7.20 per square feet for their ceiling 864sq ft/$6,223. Does this sound like an ok figure? Want it for the sound. Thanks
Reply #138 Top
hello it is me the possible creer post from above.I have started with OC and the products are amazing.The Basement system is like nothing I have ever seen and I have been in construction for 15 years.the people I am working with are great and very passionate about the products they sell.If you are just interested in the price I sugeest you just relax and get all the info first wether you buy or not is up to you but all the info and knowledge of the product is actually very interesting.I look forward to posting here and sharing my experiences with all of you.Good and Bad I will gladly tell both sides.It will be a help for all of you on your decision making process.By the way all the franchises are different in there sales approach .the franchise I work for if very relaxed and customer friendly....To be continued
Reply #139 Top
Just to let you know up front, I am an Owens Corning Designer (slug as some would say). I just wanted to address the wildly fluctuating Sq. Ft. costs that keep coming up on these posts. There are a variety of factors that can significantly affect the SF cost.

1. Location of the local franchise (each franchise sets their own pricing based on their own costs and the market).

2. Basement design (the more bump-outs, doors, poles etc. that are in the way, the higher the cost due to the use of more wall panels). The more square, the better!

3. Multiple rooms drive an estimate sky-high as wall panels have to be doubled up on interior walls.

4. The bigger you go, the less it becomes per square foot. Remember, the panels are the expensive component to the system. Take a 2 foot by 2 foot square box. If the walls are $1 a foot, it would take 8 feet of wall ($8) and you would get a 4 sq ft room. 2$ a sq ft. Now if we make the room 4 by 4, we're using 16 feet of wall ($16) and getting 16 sq ft of room. 1$ a sq ft. While this is highly simplistic, this is what happens. A 100 sq ft room is likely to be over $100 a sq ft.

When it comes down to it, there is no way to know exactly where an OC basement estimate will come in at until the sales guy comes out to figure it out. Rest assured, however, that if his bags are packed and he's headed out the door, you were at bottom line.

I am biased because this is what I do for a living, but I truly believe in the Basement Finishing System. I wouldn't put anything else in my basement after 2 years of seeing what can happen if a basement is finished with materials that weren't designed for the application they are being used for.

I apologize that this product is not cheap. However, good things are seldom cheap and cheap things are seldom good. I've had one dissatisfied customer in 2 years as a designer!

I hope this post has been informative. I apologize to all the people who may have had bad experiences from my company. All I can say is that it's not typical.
Reply #140 Top
Well, we met with an OC rep last night, and didn't even negotiate the price (we were quoted about $48 sf and didn't pursue it any further). So even with NO negotiation our sales pitch took 2 and a half hours! I felt like I had just been recruited for a cult or something - I just felt depressed afterwards. It was weird and uncomfortable, even though the guy was very nice. It wasn't that I thought he was pushy, I just had a feeling that we were given a set of figures that probably weren't standard, but based on what he thought our income might be.
Reply #142 Top
I don't think OC is responsible for this hard sell approach - they make so many other products and sell billions of $$ per year, why would they need a hard sell? It must be franchises that push the approach - maybe they all go to the same sales tactics convention. Our sales guy didn't give us such a hard sell and didn't try to negotiate at all (but he used a lot of the other tactics, information, etc.) Maybe he figured we weren't worth the time? He sure did leave in a hurry though.
Reply #143 Top
Most of the comments about the OCB system sales reps are true. But, are you buying the rep or the product. This persons job is no different than the car lot salesman, the clothing store or furniture store retail salesperson. Their job is to make the sale. I recently did real estate looking at homes with basements. On several viewings the the basements had water damage. Most of the homes did the traditional sheetrock replacement with bad taping jobs or mis matching paint jobs. On a few, I was completely discouraged with the smell of a basement that had received water damaged and not been properly repaired. Some sellers tried to paint over the mold to hide the hideous look of mold on sheetrock ( I could only imagine what it looked like behind the wall). Bottom line minus the sales technique OCB is a keeper unless you are a gambler. I have worked with home remodelers and nearly 50% of the work involves some type of water damage, and this was on non basement homes. Remember water flows downhill eventually. So, all the whining about the sales reps tactics can be understood, but how much would you whine if you had to pay someone to search for the source of the water by tearing out walls and replacing. I am a concrete tradesman, and I know of no contractor that can gurantee that concrete will not crack......What are basement walls made of????????? hhmmmm Cracks eventually will allow water to seep in. So I suggest when deciding on OCB, block out the sales rep, and get to a reasonable, and comfortable price by considering the differences in the long run .
Reply #144 Top
Per the post from newby above, from my experience, it was impossible to block out the sales rep and get to a “reasonable and comfortable” price, even considering the alternatives.
I dealt with the OC folks for a couple weeks and experienced the same high-pressure sales tactics already discussed. I had no luck in getting them to come down in price beyond the reduction they offered in a second meeting, which took place with the "general manager" shortly after I declined the original proposal. He drew up a new layout that increased the square footage, but at a lower overall price. It was an improvement, but still worked out to more than $49 per sq. foot. I brought that up with the GM afterwards on the phone and he readily admitted that the price per sq. foot will vary dramatically - from $30 to more than $100 - depending on layout. In general, the larger the area, the lower the price per sq. foot – as noted a few posts above. The number of angles also has a lot to do with the price, he says. Both points make sense, but I'm not sure they account for such dramatic differences in price. And he declined to give me a labor vs. materials breakdown of the price he quoted. He says it just can't be done - it's all factored into some computerized equation. This after he told me I was getting a discount on the materials because of some promotional money he had available. Seems odd to me that you can offer a discount on materials, yet not know how much those materials cost.
Finally, I asked to see a demo house. He said he'd be happy to set me up but that we needed to sign a deal that day or the next in order to get the special price; he'd show me the demo house afterwards. I told him it made little sense to see the demo house after the deal was signed; I wanted to see it before and I didn't want to hear any more about how the special price was going to go away – just give me a price that you can stand by. He said he was busy with meetings for the rest of the day (it was fairly late by this time on Thurs.) and the next, but that he'd try. He was also traveling the following week and was sure that my special price would no longer be available by then. OK, I said, try to line me up with the demo.
Not surprisingly, that was the last I heard from anyone at OC.
It's too bad - I like the system and it makes sense for my basement, where moisture is an issue. But the sales tactics, and the salesman's refusal to answer some rather simple questions, had me suspicious that the system was significantly overpriced. I’m glad I forced the issue, because the lack of response to every single one of my questions or requests simply confirmed my suspicions.
I especially don't understand the problem with seeing a demo house - if everyone is getting these discounts to serve as demos, what's the problem?
Like I said, I really wish these guys didn’t resort to such strongarm tactics. I do think they have a good product, but I just don’t feel right doing business like that.
I am located in Mass., btw - west of Boston, in Metrowest.
Thanks to Joe for hosting this site - it's been very helpful.
Reply #145 Top
Add us to the list who have seen the hard sell. We signed up for a system that creates 2 rooms and around 400 square feet total. The "discounted price" was $28,000 after 3 hours. We did sign the contract but took the 3 day out clause yesterday. Now we are supposed to hear from the sales guy again. Unless we see major reduction in cost and the cost of the flooring as part of the deal he is not going to make the sale. Before I go through another 3 hour pitch I'm going to make it clear that they will need to make drastic changes in price. From what I read here it will take a deal of $14K to $16K to win us over this time and that includes the flooring which this rep also knew very little about as others have commented. This seems very odd to me as you would think the flooring system makes perfect sense for the whole benefit of the system. The sales guy did comment about an over $3000 price for the flooring which I think is outragious as I have done many flooring jobs myself and you can get the material for 1 to 3 dollars a square foot.
Reply #146 Top
Thanks for hosting this site. It's really great.

A couple weeks ago, my wife and I visited a showcase home. We just did it to see what it was like. We had thought about finishing our basement before, but really never seriously entertained it. We list just north of Columbus, Ohio.

We had the OC rep at our house last night, and we lived through the entire experience that everyone else has already stated. It's the sales playbook and it is a little high pressure for me. Fortunately, I had done some research on the Web before his arrival, and I had made 3 predictions to my wife:

1) Their estimate for a 464 sq/ft basement would be well above $20,000
2) The whole visit will last at least 3 hours
3) They'll pressure us to make a decision that night.

Well, all of my predicitions came true. I couldn't believe how long the whole "watch the video" and "flip through the playbook" presentation took. It was aggravating it went so long. It was hammered into us time and time again these primary benefits: no mold, established reputable company, quick installation time, easy cleanup, resale value, etc. It was so darn repetitive, I think I could become a rep for them now.

And all of the tricks were put into use. The initial estimate came at $27,000 for a 464 sq/ft basement. Then - we had our 11% discount "coupon" from attending the showcase. Then, if we agreed to do a showcase for them in 2007 and agreed to be flexible with our delivery schedule, it brought it down to roughly $20,500. But I needed to make the decision that night. If he walked out the door, only the estimate of roughly $24,500 would be good for the next year.

At that point, I said no - we don't make major decisions like that on the spot. That's just not who we are. We wanted time to discuss it and think about it. He even kindly stepped out in front of our house to give us time to discuss it. So when I brought him back in and told him no - we'd want time to think about it, he got on the phone with his "manager". There was the whole discussion on how this was the type of neighborhood he was looking for to have a showcase (a "dog-walking neighborhood" was the quote), and how this was something his manager really was looking for. So after this discussion with his "manager" at 9:00P at night (it seemed like the whole car-sales gimic), his manager agreed to do it "at cost" and how they weren't really making any money from it. Yeah, right.

So to make a long story short - we went ahead with it. I'm still in my 3 day period after signing the contract, but I don't think we'll back out. We're paying $18,900 for 464 sq/ft of finished basement. And there are a fair number of things they need to work around (bring the ceiing down under a load bearing beam), we wanted more lights than what was required by code, this includes all electrical, ceiling, two doors. It's just under $41 per sq/ft.

This is probably higher than a traditional basement done with drywall. And my wife has had sinus problems from what she suspects was mold at her workplace, so that truly was a big selling point for her. I'll let you know how it goes, but I don't anticipate us backing out of it in our 3-day grace period. I was prepared for the high-pressure sales tactic, and OC delivered what we expected. So it wasn't a complete surprise for us. Our rep was nice, but the presentation was certainly a little robotic, very repetitive, and way too long.

By the way, my wife noticed on one of the reps bags a "Viva Cancun" tag. Having worked in sales myself, these stem from your employer's club or incentive trips. Trust me - OC is making money from this, this rep and his boss are getting a nice commission from this, and there's no way in hell it's being done "at cost". Regardless, I think we'll be happy with it and I don't view this price as astronomical, especially if we can enjoy it and they do nice work. I'll let you know how it goes.
Reply #147 Top
Regarding the flooring, google event deck/dance deck &/or Great Mats/carpet flex
Reply #148 Top
I have the Owens Corning basement in my home, in fact I am in it right now. The room is wonderful, but not cheap. I will say that they told me that right from the beginning. I can tell you that the article that says you can buy it for $30/s.f. is not true. I paid over $50/s.f. and that was the best I could get. I even offered them $40 at one point and they politely declined. Overall we would not do it any other way, Boston area company was first class.
Reply #149 Top
I have the Owens Corning basement in my home, in fact I am in it right now. The room is wonderful, but not cheap. I will say that they told me that right from the beginning. I can tell you that the article that says you can buy it for $30/s.f. is not true. I paid over $50/s.f. and that was the best I could get. I even offered them $40 at one point and they politely declined. Overall we would not do it any other way, Boston area company was first class.
Reply #150 Top
I just found this blog after I purchased the system and it appears that I did well compared to some, but I must agree at 48/sf it is not cheap but I cant put a price on the idea of the kids having a safe and healthy place to play and hubby and I can actually here the TV up here now. The sales rep was very pleasant and hindsight tells me that if she wasnt a lil pushy I would have never bought the system. She helped me make the decision by, in her words "educating" me. Owens Corning is a great company and I hope they hurry up and get it done.

This is a great tool, its too bad they dont blog other things we are concerned with.Thanks to all of you and I am sorry you had a bad experience. BTW we are in Columbus, Oh.

Bye