Support

Hi,

I have purchased the Pro version but it is not working as expected. I tried using the forum but it doesn't appear to be actively monitored by StartDock. How does one get support for Multiplicity from Stardock?

Thanks,
Mark

multiplicity

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Fuzzy Logic

Join Date 05/2002

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e-mail support@stardock.com for assistance

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Support is in the form of an auto-reply and a prayer. I'm disgusted with the support system at Stardock, as I know it doesn't take much to let us know that someone is dealing with the problem. All we get is a generic email with *NO* follow up email from anyone @ Stardock to say if they are even aware that you exist. Not very good for a company that sells it's software online is it?
---------------------------------------------------------------
Dear Customer,

Thank you for your email! An email reply could take up to 2
business days. Our office hours are from 9am to 4pm EST Monday
through Friday.
----------------------------------------------------------------

Nothing worse than a company taking your money and then hiding behind an autoresponder when it comes to dealing with a problem. Stardock , get your arsing act together! Support your customers and *we* will support you!

I've had the pro version for well over a month now, and am still awaiting a version I can actually use, which I find frankly appalling.

I could hassle for a refund but the program when it worked in it's trial form was bloody brilliant. I am really looking forward to the day when someone posts that a new version is finally released that works as advertised!

Posted via WinCustomize Browser/Stardock Central

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Did you read the entire auto-response message?

***Please read this full auto-reply since it has answers to many common questions and links to online resource. PLEASE NOTE: IF YOUR QUESTION IS ANSWERED IN THE INCLUDED INFORMATION OR LINKS, YOU WILL NOT RECEIVE ANOTHER RESPONSE ***

If you have used the above information *and have not received a reply to your original email within two business days*, please resend the *original email from you* with the subject of: NOT RESOLVED Include the following information if not contained in your original email: 1) Your subscription/serial number 2) Your hardware configuration (video card and CPU are the most important ones) 3) What version of Windows you are running 4) A complete detailed report of the issue including any errors that you received, the version of the product you are running, what steps you have taken to try and resolve the problem, and how the problem can be replicated.

For best results, use Stardock's news server: news://news.stardock.com and visit the appropriate news group. https://www.stardock.com

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Yeah I've read it, but as we're now a month on with no word of an update I'm getting to the stage where I've just got to sit and wait.

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If you have used the above information *and have not received a reply to your original email within two business days*, please resend the *original email from you* with the subject of: NOT RESOLVED

Have you resent the email with the subject of NOT RESOLVED?

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