Support.... WHAT support???????

You can always just post something on the forums. Whats your question?

Most times Droid5150 if you post your question or questions someone here will point you in the right direction.I have asked and answered many here myself.Sometimes a problem will come up that only Stardock can answer but 90% of time someone will give you the info you need.

Whats happening with your score submittal?Did you remember to register your player on the metaverse?Have you registered your game with this site or Stardock?
We can only guess at your problem until you provide exactly whats wrong.I think you will find anyone here willing to help you.

This is the place to turn when you need guidance,or want to post something you feel is helpful or just want to make a point.Hang in there as they just finished a big upgrade and can now focus on the community a little more.

I just read your previous post from a couple months ago
and think I can help,but if you have done all this then I'm sorry about your frustration and wish you best of luck trying to get help.

Okay droid I just searched the metaverse and you dont show up.Please go to metaverse page and on the left side look for register player.Click button.Now enter your your player name that you used to register the game and does your serial number show up in the field?
If not then enter it.Hit register and hopefully you will get a profile.
To find out what player name you used to register use the stardock central webpage engine.Look under skins/themes and somewhere on that page you find a way to edit your player profile(if registered properly).Just look and see what you used as player name and use the same one on the metaverse registration screen.

When you launch the stardock webpage do you see register product in lower right hand corner of browser window?If you do then the game was not registered correctly and could have been glitch from 1st time you tried.So I would start from there and try again.I hope this helps.

where the fuck is the support staff.......i have been at this for 2 months now .... all i FUCKING want is to get some help .........if i have to start acting like an ass just to get noticed then so be it ,,,, im not just gonna get screwed because of a bunch of lazy asses in support ...... im soooo fucking frustrated and seems all thats going on is laughing and finger pointing.......as in hahahaha u dumb fuck you bought our game and now you cant do crap with it ... hahahaha just wait till we come try to sell you our 20 doller patches ohhh yayyyy joy sign me up quickly .....





1 very simple thing.....submitting a score ...... pretty fucking pethetic that i would get so frustrated by this .,.. but after 2 months of trying to get help ....can i be blamed ???



Look if your support and you read this just contact me ... JESUS H CHRIST............. is that so damn hard to ask ????

I don't believe there is anyone at Stardock who's only job is to watch the forums and respond to questions. No one may even be working at Stardock at this time anyways. They don't have time to read every thread and every post in every thread. And from what I've seen in experience the language you have used in two posts now may get you exiled rather than get you any help.

~SDC~

u make no point.....and show that you know not what you speak of....anyways .... kiss ass all u like .. my point is still here ..... 3 months and no response wether it be from the boards or the 20 plus emails ......

and that you would only focus on the language and not the feeling or facts is just imbasilic

Droid,

It's currently 10 PM where Stardock is located. They are not working. I feel your frustration, but I must ask that you please tone down your language.

I'm sorry you aren't getting the support you need. I have emailed CariElf with problems and gotten responses the same day.

I'm sure you will hear something from Stardock as soon as they come into work. Hopefully, you will get the answers you seek.

Have you tried what eradicus has suggested above? Let's just try to get you some help.

are you sure you, y'know REGISTERED IN THE METAVERSE and not just the forums?

I had to talk to them about Drengin and they got back to me in less then 12 hrs every time. Sometimes it was only a few hrs.

~SDC~

Droid. You show up!!!!

You have to join the ANZACS now in order to post some scores.

i am registered with every thing except drengin/stardock thingy ...... the game is reged for scores ....yes ... i been over all this with other people on the original thread yet no one seemed to want to help then accept to say go to support ... so what i did was stop posting and went to support ... and now 3months later same problem and still no help .....you guys really cant tell me that after almost 3 months u wouldnt be even slight pissed ??? and yeah it probly helps to be on 1st name basis with staff there ,.......





LOOK ALL I FREAKIN WANT TO DO IS POST MY SCORES........... why the hell is that so much to ask AND why is it take 3 months to PLUS to get this taken care of ??? this is sooooo stupid its unreal ...

i am registered with every thing except drengin/stardock thingy ...... the game is reged for scores ....yes ... i been over all this with other people on the original thread yet no one seemed to want to help then accept to say go to support ... so what i did was stop posting and went to support ... and now 3months later same problem and still no help .....you guys really cant tell me that after almost 3 months u wouldnt be even slight pissed ??? and yeah it probly helps to be on 1st name basis with staff there ,.......





LOOK ALL I FREAKIN WANT TO DO IS POST MY SCORES........... why the hell is that so much to ask AND why is it take 3 months to PLUS to get this taken care of ??? this is sooooo stupid its unreal ...

i am registered with every thing except drengin/stardock thingy ...... the game is reged for scores ....yes ... i been over all this with other people on the original thread yet no one seemed to want to help then accept to say go to support ... so what i did was stop posting and went to support ... and now 3months later same problem and still no help .....you guys really cant tell me that after almost 3 months u wouldnt be even slight pissed ??? and yeah it probly helps to be on 1st name basis with staff there ,.......





LOOK ALL I FREAKIN WANT TO DO IS POST MY SCORES........... why the hell is that so much to ask AND why is it take 3 months to PLUS to get this taken care of ??? this is sooooo stupid its unreal ...

make sure that when your submitting that your username is "Droid5150" Without the quotes.. and that you have the same email address that you "Registered" your player on for the Drenginm network when you registered as a player.

If it doesn't work.. then press "register player" again and fill in the details.. and use that info for when you are sumbitting..

It is just that simple... If you do everything right then it works.. if you don't then it won't work

you know what BlueSteel u can kiss my ass.... its not that simple else i wouldnt be here ..... you can stay on your horse all you like ,,,,,,,


ALL OF THE DETAILS THAT ARE "REGISTERD" ARE WHAT I PUT IN WHEN I SUBMIT A SCORE >>>>> is that clear enough ,,,,,, i did it again today for about the 50th time re registered useing everything the same ....... i am well aware of the name i use and how its spelled ... if you wanna act like that then just go away ......i need actual help not kiddie stuff....

That does it.... I'm going to do everything in my power to see to it that you get deleted... I've tried helping, being nice, asking you to do the same.. Just how old are you.. and who the hell do you think you are... GROW UP.. SHUT UP... and listen.. If it was something wrong with the website then no one would be able to submit scores... and I don't think that stardock has a vindetor against you and I know that they take things very serously.. Unfortunatly I don't have access to your computer to fix it up for you... RE-REGISTER YOUR PLAYER INTHE METAVERSE... IT FIXED THINGS FOR ME AND OTHERS TOO..

Because of your attitude towards me and others here I wouldn't be at all supprised if this is the last reply to your problems.. and YES you have been reported to the STAFF and will Probably be kicked because of your continous use of bad language. (and no not just by me.. I came to help you out because of others complaints)

Droid5150 - Look at things from our point of view for a second. Your problem's been heard a lot before, and the fixes suggested here have cleared it up every time. If you rock up and say you've got the exact same problem as others in the past, of course you'll hear the same solution.

Maybe you've got a wacky net connection, a bad installation, or a million other problems I've got no idea about. But quit flaming people here when they're just trying to help you out.

Droid5150:
You are obviously a horse's behind. Don't flame people here!
Now, nowhere here in you're thread do I see just exactly what is happening when you try to submit. I'm not a computer expert, but damned if some of the other players aren't. I'm sure that if you calmly and clearly post just exactly what's happening someone will be able to help. That is, if you stop acting like a jerk when they do.
As far as support goes, I've never seen a game with better support. I had really stupid questions when I bought the game and I recieved responses within hours. If you don't like the support from Stardock and the rest of the players, I suggest you buy an Atari product; you'll just love the way they care!

Now, just take a breath and take your meds or I will join BlueSteel in the movement to ban you!

use the force ...... not power .....

LMAO you guys crack me up ...... i mean really crack me up ......

look at it from MY point of view......not yours, theres,his,hers ,,,,,,, just MINE .....and MINE only .... then you will get the picture......if you wanna run around these boards and pretend to help people thats fine ...... just dont assume that everyone falls into that crap .....1st u have to actually give help to merit that distinction ,,,2nd if your gonna run your mouth get the facts right ,,,,,NONE OF YOU CAN HELP ........ this is simply a matter for support to handle ...... tonight has simply been an attempt to garner some attention ,,,as doing it the nice and polite way over 20 + emails over the last 3 months to support does not work .... alllllllll you who SAY you get fast responses .. well kudos to you ...... i however have not had 1 single response in 3 months and 20+ emails ...... so i gave myself the ok to VENT .... if indeed the "staff" feel i need be "banned" or whatever . so be it .... this community and atleast someone from stardock will hear the complaint one way or the other .......i still find it interesting that no one gives a DAMN about the time factor and how patient and polite i have been ,,as in the past .....the posts are here to prove it ,,,,,damn near 3 months now i been tryin to get help ......but when i was beein polite and nice no one said SHIT .....well now im not so nice and everyone has lots to say .... so i guess im on the right track ......just remember this could be you ,,,,,

join any movement you wish ,,,, your words do not have any effect upon me whatsoever .... and if you would do your homework befor running your mouth then you 2 could be included..... untill then GO AWAY

But still, just what EXACTLY is happening? I've seen your other thread now, and nowhere does the game ever say "everything's fine, go on about your business!"
[Message Edited]

well the new submital has the thing at the end that says

Send test status:1
error status:0 thats what i get ...

that means that it was submitted and recieved ok... You have something setup wrong in your settings either on the metaverse or when your submitting your games... No matter what I say.. thats the trueth.. if you don't believe me and others then thats your missfortune.. we have told you how to remidy the problem.. but you are too pig headed to listed.. and thats probably why the staff at stardock won't reply to you because you don't believe anyone... ibn fact you are probably the type of person who blames their ISP for Crashing windows.. You have been told how to fix it.. now go and do it... YOU ARE D EFUINATLY DOING SOMETHING WRONG SOMEWHERE.. THIS IS NOT A STARDOCK PROBLEM.. ITS YOURS..your submitting under a different name to the one you registered on dreingn.net..

Thats it.. I can't say it any clearer...

I'll try again..

goto this link http://www.galciv.com/playerreg.asp and check your information that is displayed there.. the name that apears in the box is the name that you must submit your games under..

Another suggestion.. if you have updated your calciv then you may need to re-register your playername with the new serial number (the serial number may have changed .. mine did) you can check your serial number by going to this link.. it will send you an email with your registered serial number to your registered email (which it asks you for) http://www.stardock.com/support.asp

then go through the first link again and re-check your info.. (note: the email address when you submit your games must be the email address that you registered under.. as far as i know)

If none of the above works trhen you've done something wrong still/again...

Now I've bent over backwards to try to help you.. Stardock staff would only tell you what i have.. As we've stated.. Others have had this problem too.. and this has solved it all.. I don't want you to type in that you've already done this.... DO IT AGAIN... you may have stuffed it up on your prevous attempts..