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Stardock Contact Issues

from Stardock Forums

I'm a current user of Fences and think it's a great product.  

However, I needed an answer about your recent sale for your other products (Object Desktop) and tried reaching out via your phone number, left a message for a callback because it was requested, and never got a call back.  As a result, I lost out on your sale.  I even tried looking for email contact info at Stardock, but found none.  Your website makes it very easy to purchase a product, but then if you want to speak with sales about something before purchase, it seems to be totally impossible.  Sorry for this rant but if you want me to purchase additional products you need to provide a means to make it easy to ask a question and if your phone prompt says to leave your phone number and someone will call you back, you need to honor that.

Stardock Software Object Desktop Type: Question
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Reply #1 from Stardock Forums Top

I'll get the messaging on our website updated as this is fair feedback but it's nearly impossible for us to provide phone support on products that are typically sub $25 for purchasing for pre or post sales. We would love to do it but the majority of the calls we get are related to helping users fix problems that have nothing to do with the products we sell.

You would be surprised (or maybe not!) the number of emails we get each week being accused of locking people out of their Hotmail/outlook accounts or that we are the reason they cannot login to their windows machine. For us to provide dedicated phone support we would have to raise the prices of our products considerably. 

It's not that we don't jump on the phones when needed, I talk with customers a few times per week on average but it's on the corporate sales side. There are ways to reach out to sales support for pre/post sales, we have support@stardock sales@stardock and corpsales@stardock as well.