Hello,
Sorry to hear you are having issues. Not sure on your issue. What actually don't work. But, do know that Multiplicity 4 don't have KVM function it it. For KVM you will need Multiplicity 4 Pro, perhaps, that is why you see those "Red Pro" appeared.

If it is not KVM connection, and, just for Seamless connection, perhaps, it is a connection issue. For connection issue, please refer to this guide: https://support.stardock.com/space/SHC/1287946260/Multiplicity+Connection+issues+101 

Thank you,
Basj,
Stardock Community Assistant.

If you only Multiplicity 4 non Pro version. You can not do the Drag drop as mention here: https://support.stardock.com/space/SHC/1287454780/Multiplicity+Drag-drop+Copy-Paste+Issues.  

Also, to make sure you understand the difference between Multiplicity Seamless vs KVM, please refer here: https://support.stardock.com/space/SHC/1287815196/Multiplicity+Seamless+vs+KVM+confusion.

Thank you,

Basj,
Stardock Community Assistant

You've been getting initial support from basj, the Community Support Assistant.

He asked you to understand:

You haven't answered which version you have.

He also asked you to understand the differences between the versions of Multiplicity so you'd know what to expect.

It seems perfectly reasonable for him to ask you to do these things so why not go with the flow. He wants to help you. Please do as he asks...it isn't as if he's asking you to read "War and Peace".

Support doesn't work that way. Basic Support is given by basj. Should he feel he's exhausted the help he's qualified to give, he'll instruct you how to submit a Support ticket.

So, please aid basj in giving you the support you want.

as for pro, I have whatever is available when purchasing object desktop and downloading from there. Everything was working fine with multiplicity until I bought object desktop and downloaded and installed multiplicity on my new computer. now the multiplicity icon in the tray says disconnected. seems to me that's the problem.

doesn't the fact that the icon in the tray on the primary computer says disconnected mean anytning? How do I get it CONNECTED?

How about telling me what Multiplicity without pro is supposed to do.

Apparently it can't control another computer which is what I read it is advertised to do.

so what CAN it do?

the above says i should be able to drag and drop without pro. you told me i couldn't do that without pro. I DON'T EVEN KNOW HOW TO GET PRO IF THAT WAS TRUE.  the link in the first email shows screens that do not exist. they are probably for the prwevious  ersion of this software.

when i try to hook to another computer i get a message saying there are no secondary computers. the other is connected to the same netwsork and is 6 inches away from the primary computer. i just got a new computer sand this worked fine until i spent the money to upgrade to the new version 5.

Is there no way to SPEAK to a human about this. this is ridiculous. I've spent a whole day on this and it still doesn't work. I want to speak to asupervisor.

Unfortunately, there is no direct voice support. Stardock does its support via its forum. For the rest of your queries, I have forwarded it to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,
Stardock Community Assistant