Fences 6 is not associated with this account

Can't Complete Install

from Stardock Forums

I purchased fences the Fences 6 upgrade. I've been a paid Fences owner for years. When I try to complete the install, I get the error message "Fences 6 is not associated with this account". 

fences
2,169 views 10 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. If you go to your account download page.  Do you see Fences V6 tile there? If not, did you purchase Fences v6 recently?

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I purchased for 29.95 what I thought was a lifetime purchase 19 months ago, but I just paid another 19.95 for the 6.02 upgrade. I selected the 30 Day Trial option, and then was able to input my key sucessfully. Seems a strange way to go about an upgrade.

I'm unable to employ the Tab feature. When I drag a fence on top of another, nothing happens. Tabs are enabled in configuration settings.

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from Stardock Forums Top

Perhaps it was not properly installed. Please try, uninstall Fences, reboot immediately (important), download latest Fences 6 version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

If its still not working, we need more information.

  1. Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe.
  2. Fences full version number installed.
  3. Post a video showing us the issue would help us understand it better. Show us what happen when you try to group Fences into tabs.

Refer to this video on how to Group Fences into tabs. (its really early in the video)

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Make sure "Enable creating new tabs" is selected.

Reply #5 from Stardock Forums Top

I uninstalled Fences. Reinstalled v. 6.0.2.6. Tabs were enabled by default. Same result. When I drag a fence over to another one, nothing happens, no tab appears.

Reply #6 from Stardock Forums Top

Quoting basj, reply 3

Post a video showing us the issue would help us understand it better. Show us what happen when you try to group Fences into tabs.
End of basj's quote

Post a video please, it might give us some hint why it don't work on your system. Something like my short Gif video below.

Thank you,

Basj,
Stardock Community Assistant

Reply #7 from Stardock Forums Top 
I purchased and installed FENCE6 using an email address that is not my own account. As a result, FENCE6 does not appear on my account. Please tell me what to do.
Reply #8 from Stardock Forums Top
Quoting big4, reply 7
I purchased and installed FENCE6 using an email address that is not my own account. As a result, FENCE6 does not appear on my account. Please tell me what to do.


End of big4's quote

Hello,
Sorry to hear you are having issues. Please try account merge, refer here: https://support.stardock.com/space/SHC/1260290067/Merging+two+accounts.

Report back if it does not work for you. 

Thanks
Basj,
Stardock Community Assistant

Reply #10 from Stardock Forums Top

Quoting big4, reply 9

Solved. Thank you very much. I'm closing my question.
End of big4's quote

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant