autoupgrade from fences 5 to 6?

Hello,
Sorry to hear you are having issues. But, from what I know, there is no auto-upgrade option available. I wonder, where did you purchased Fences 5 from? I believe, Stardock has stop selling Fences 5 since Fences 6 was released.

Perhaps you can request refund the Fences 5 and than purchase Fences 6. 

Thank you,
Basj,
Stardock Community Assistant.

Hi:

I am in the same situation - also purchased Fences 5 today without realising Fences 6 was already available!  I actually installed Fences 3 which I purchased a long time ago and installed it into a new laptop, and it immediately offered an upgrade purchase but that brought me to Fences 5 instead of Fences 6.

Just wondering if I could obtain the key for Fences instead - feeling a bit ripped off…

Thank you.

Kind Regards

Chuck

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant

Hi Basj:

Thank you for your advice. I’ve found a link to raise a refund request which I have done so and have received an acknowledgment so I’ll wait and see what comes back first.

Thanks again.

kind Regards

Chuck