I am not sure what next to suggest. Please wait for Support or Dev for what to do next.

Thank you,

Basj,
Stardock Community Assistant

Hello

It's been 2 1/2 months that your application hasn't been working properly and resuming the layout of my desktop icons permanently is seriously starting to break my feet to be polite

I used Fences 3, Fences 4 and Fences 5 I had a malfunction once on one of the versions that was solved quickly.

Today, your software is not functional and unpleasant to use. When can I be given a viable solution to my problem?

Kind regards

I truly understand your frustration, and I’m really sorry for the trouble. I’ve forwarded your issue again to Support, and I appreciate your continued patience.

Thank you so much.

Basj,
Stardock Community Assistant

Hello

You will transmit my request how many times before a consideration.

I too am sending you my requests, at this rate in 3 months I will be in the same situation which is not viable

Kind regards

The Dev feedback is that, from your error report you uploaded. It shows you're not using any Fences at all in your system. To be sure, please post a video or a screenshot on your desktop so we can actually see the issue better.

Just to make sure, you do know how Fences work, yes? Just refer to this video on how to basically use Fences 6.

Thank you,

Basj,
Stardock Community Assistant

Hello

 I invite you to reread all the exchanges.

 I don't lend use all the features of your software.

I have placed my ICONES on my desktop which changes place after turning off the computer for the night and restarting in the morning, I have not sent you a request for another feature of your software.

Thank you for targeting my request, I have trouble keeping my icons in a defined place, whether or not I use all the features is not the question.

I want to keep my icons as on the screenshot every time I start my PC in the morning as was the case with version 3, version 4, version 5

If I needed to use another feature, I would have made a request in this direction.

And still no answer my request

Kind regards

If you do not put your icons inside Fences, Fences can not control its layout. That layout is under Windows desktop control not under Fences control. You actually need to put those icons inside Fences so Fences can control it. If you wish not to have icons inside any Fences, you actually do not need Fences.

Thank you,

Basj,
Stardock Community Assistant

I have been using your software since 2019, I have sometimes had this inconvenience which has always been solved by restoring the layout backup since version 6 this feature is no longer operational

If I don't use one of the features, it doesn't work and tomorrow I'll have to use all the features to make it work, sorry but I don't agree with your solution

It is in Fences that I make a backup of my desktop.

Insofar as you are not able to do the operation, I ask you to make the refund of version 6 that I am switching to another solution 

Hello,
For refund, please raise support ticket using the link below, use the "Refunds" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant