Hello,
Sorry to hear you are having issues. Please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.
If the issue still happen, we need more information.
- Windows full version number and OS Build number. Please use Winver.exe to get these number.
- Start11 version number.
Thank you,
Basj,
Stardock Community Assistant.