Black Screen Using KVM

from Stardock Forums

I am attempting to use the KVM feature. My primary PC (desktop) is setup for KVM and my secondary computer (laptop) is also setup. When I connect, I get nothing but a black screen. I have scoured the forums and I think I know what the problem is however none of the solutions I have found were successful. 

My laptop has an integrated GPU and a dedicated GPU (for gaming). I have taken all the offered solutions (ensuring all drivers are up to date, forcing all programs in use and a system wide, commanded to use the dedicated GPU) and nothing is working. I don't have a secondary monitor for my laptop so I am unable to test the "dummy" plug solution. Also, I shouldn't have to buy anything extra to make the product work, in my opinion.

I have spent about 6 hours troubleshooting and trying different settings.

I would like a full refund.

 

multiplicity
1,045 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information on your system.

  1. Windows 10 or 11? Full version and OS Build numbers. Please use Winver.exe.
  2. Multiplicity full version number.

If you still wish for refund, please raise support ticket using the link below, use "Refunds" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant