Fences6 failed to restore v4 backup setting

Fences' Preferences experienced an error

Hi,

I backed up my Fences 4 settings (registry) in advance according to the official manual, and then installed Fences 6 and tried to restore the settings.

However, this error occurred.

How should I fix this? Thanks.

2,594 views 2 replies
Reply #1 Top

Hello,
Sorry to hear you are having issues. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 Top

Hello,

Support/Dev would like to get more data.

Can you upload a troubleshooting log? We may have to get you a special build if we're unable to figure it out with the data sent, but we'd really like to figure this one out.

You can access it by:

(1) Open About tab

(2) Troubleshooting menu

(3) Click "Create error report package"

(4) Follow the instructions on-screen to upload.

 

Thank you,

Basj,
Stardock Community Assistant