Mouse transition problem using Seamless connections

from Stardock Forums

Hi started using multiplicity pro seamless connections and i have problem with cursor position while transitioning between certain screens.

I get the same behavior but from different monitor depending if i have the advanced resolution aware grid mode on or not.

 

My setup has 4 screens.  2  on top of each other on the main machine using extended desktop.  and 2 seamless connection machines on the left  stack of top of each other. Pic linked of the config.

https://ibb.co/tTxJCpXL

With advanced resolution aware grid mode OFF    i can move the mouse freely between  the 2 left monitor up and down with no problem.  but this mode does not see my extended desktop monitor on the main machine so transitioning from the top monitor to the top left monitor is actually moving the cursor to the bottom monitor not the top one.

 

Now if i enable the advanced resolution aware grid mode.

https://ibb.co/pBKRcx7v

The extended desktop monitor on the main computer is detected.  Now i can transition properly between the 2 top monitors with no problem. 

The major problem now is transitioning between the 2 left monitors, up or down.  it lag and the cursor get pushed to right of other the monitor.  Example if my cursor is on the top left monitor  if i want to move to the bottom left monitor  from the bottom right corner the cursor will end up in the top left corner of the bottom monitor. This same operation was work perfectly when advanced resolution aware grid mode is off but i need to turn it on to be able to detect my extended desktop monitor.

All monitor have the same resolutions 1920x1080  with 100% scaling all landscape.

 

on multiplicity pro  not using advanced resolution aware grid mode should also detect the extended desktop monitor like aware grid does.

 

multiplicity
2,448 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

While waiting for respond from Support. Please provide more details.

  1. Windows full version and OS Build number. Please use Winver.exe.
  2. Multiplicity version number.

Thank you,

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Main computer is Windows 11 24H2 OS Build 26100.3775

1 Box is also Windows 11 24H2 OS Build 26100.3775

while the other one is 

Windows 10 22H2  OS Build 19045.5737

 

Multiplicity 4.01 Pro

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from Stardock Forums Top


but this mode does not see my extended desktop monitor on the main machine so transitioning from the top monitor to the top left monitor is actually moving the cursor to the bottom monitor not the top one.
End of quote

This would happen if the monitor it appears on is the 'main' monitor.

The major problem now is transitioning between the 2 left monitors, up or down.  it lag and the cursor get pushed to right of other the monitor.  Example if my cursor is on the top left monitor  if i want to move to the bottom left monitor  from the bottom right corner the cursor will end up in the top left corner of the bottom monitor.
End of quote

To be clear, the cursor is appearing on the correct monitor after the transition, just not in the expected spot.

This is a known issue that we are looking at.

Internal ref: ODNT-9092

Sean Drohan
Stardock Product Lifecycle Manager

Reply #5 from Stardock Forums Top

Quoting obelzile, reply 4

yes the cursor reach the other monitor just get offset to the left of the screen
End of obelzile's quote

It is being looked at, ty.

Sean Drohan
Stardock Product Lifecycle Manager