Hi,

I have user that is trying to get Multiplicity set up between their desktop (primary) and laptop (secondary). I've gone through all the steps in the quick start guide but I can't get their two computers to connect. They are both on the same Domain network and have the same encryption key, but when I test the connection I get an error that says "Please check the firewall settings on the secondary, the computer name, and the IP Address". I've since added Inbound and Outbound rules for the Multiplicity ports and applications to the secondary and primary computers respectively, but no dice.

We have a network Firewall, but the traffic between the two devices shouldn't be hitting that and I don't see any indication that it is or that it's blocking anything related to either IP.

The only thing I can think of is that neither device has a static IP address? I'm not super familiar with Multiplicity beyond what I've tried to get set up so I'd really appreciate any help. 

Thank you