Hello,
Sorry to hear you are having issues. I checked on my system and I can't see the issue both on Fences and Portal Fences. Need to know more on your system and issue.

1. Windows 10 or 11? Need its full version and OS Build number.
2. Fences full version number.
3. Not sorting on Portal Fence or Normal Fence?

Thank you.
Basj,
Stardock Community Assistant.

I tested on my system with Windows 11 and Fences 3.1.6.1 and I can not reproduce your issue. Sorting work as it should. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Never mind; I figured it out. I used to be able to right-click anywhere in the fence to get the sorting options for it. At some point, they changed it to right-clicking on the title bar. It's working now. Thank you.

I still can't sort icons outside of fences, however. I don't have many of them, but I should be able to.

At this point, on Windows 11 and Fences 3 being two full versions ago, your best option is to consider upgrading to Fences 5.

https://www.stardock.com/products/fences/

Sean Drohan
Stardock Product Lifecycle Manager

Hello - I downloaded Fences 5 and initiated the 30 day trial. I'm now able to access all functionality on the Windows 11 desktop, but the Fences nowcollapse and rearrange themselves. I never experienced this with Fences 2.

I go back and forth between two external monitors, but it doesn't happen as soon as I move my laptop from one monitor to another; it can take several hours, so I don't think that has anything to do with it. Fences simply isn't retaining a memory of its layout.

Several HOURS! That's something. Could you try the latest internal build at:

https://cdn.stardock.us/support/uploads/Fences5_5.8.4.5-j138-Setup.exe

to share more?

This copy has extended logging ability which will help collect data and send a report.

(1) Uninstall, using the option to "keep your settings". Reboot.

(2) Install the new version. Go to the About page and select "Enable advanced logging". Reboot.

(3) Collect data! Reproduce the situation a few times, taking backup snapshots before/after where you can, and then ultimately using that Create error report package link to create a package. That'll give us ability to take a closer look. It's also possible that the new build resolves your issue.

Thanks for your help figuring this out together!