Hello,
Sorry to hear you are having issues. First, please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation.

If you still have issue, please report back here, include more information on your system.

1. Windows full version and OS Build number. Please use Winver.exe
2. Start11 v2 full version number installed.
3. Do you have any other 3rd party software that change the behavior of StartPanel, Taskbar and/or Windows Explorer. Such as StartAllback, ExplorerPatcher, Open Shell or any similar in function.

Thank you,
Basj,
Stardock Community Assistant.

Have you done the purge and reinstall steps mentioned above? If you did, what is the outcome?

Thank you,

Basj,
Stardock Community Assistant

Great, really glad to hear that.

Thank you,

Basj,
Stardock Community Assistant

Log in and go to:

https://www.stardock.com/accounts/accountinfo

Delete your browsers cache and you should see it.

You will need to clear your browser cache and than reload the the page to make sure your avatar get changed.

Thank you,

This is what I see as your avatar. What did you change it to?

Basj,
Stardock Community Assistant

I don't see a change either. Make sure is meets the requirements of 100x100 pixels, .jpg or .png, and 40 KB or less.

On my smartphone it looks like it works just fine 

Damn how can we can this issue then?

OK 

ok