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Juggrnot
Juggrnot
Join Date 06/2008
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Groupy activation error 212

July 27, 2024 12:08:50 PM from Stardock ForumsStardock Forums

Groupy2 gives error 212 when I attempt to activate the product in a new installation of Windows 11 Pro.

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Juggrnot
pelaird
Join Date 12/2018
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Reply #1 July 27, 2024 12:53:00 PM
from Stardock ForumsStardock Forums

Try this:

https://support.stardock.com/space/SHC/1260552209/Error%3A+212+or+Product+Keeps+Prompting+to+Activate

 

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Juggrnot
Juggrnot
Join Date 06/2008
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Reply #2 July 27, 2024 5:31:18 PM
from Stardock ForumsStardock Forums

Thanks for your response!

I've already tried the instructions you shared (having previously explored the support content), but the folder was empty when I opened it.

Same result.

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Juggrnot
pelaird
Join Date 12/2018
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Reply #3 July 27, 2024 5:47:04 PM
from Stardock ForumsStardock Forums

First try deleting the empty folder, and try activating again.

If that doesn't work, uninstall Groupy2 and reboot. Download a fresh copy of the installer from your account downloads https://store.stardock.com/myaccount/products and install. Immediately reboot following the completed installation. Now try activating again.

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Juggrnot
Juggrnot
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Reply #4 July 28, 2024 9:29:35 PM
from Stardock ForumsStardock Forums

Alas, same result.

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Juggrnot
basj
Join Date 03/2001
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Reply #5 July 28, 2024 10:53:43 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your system.

  1. Windows 11 full version and OS Build number. Please use Winver.exe to get those numbers.
  2. Groupy2 version you're trying to install.
  3. Are you on Windows 11 ARM base CPU system. If you're on ARM base CPU system, are you activating using your ObjectDesktop license key? If you're, is your ObjectDesktop subscription still active?

Thank you.
Basj,
Stardock Community Assistant.

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Juggrnot
Juggrnot
Join Date 06/2008
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Reply #6 July 29, 2024 10:06:05 AM
from Stardock ForumsStardock Forums

Okay, I attempted to activate it again last night, and it went through! I have no idea what changed. Stardock power! Thanks for all your help, everyone!

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Juggrnot
basj
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Reply #7 July 29, 2024 10:58:27 AM
from Stardock ForumsStardock Forums

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant

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Juggrnot
Juggrnot
Join Date 06/2008
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Reply #8 September 14, 2024 12:34:57 PM
from Stardock ForumsStardock Forums

Well, new computer, same problem. Error 212 again. No idea why, but I can't activate either Groupy 1 or Groupy 2. If someone has a solution, I'm all ears.

I'm attempting to install the latest version of Groupy 2. Ryzen CPU. Just installed Windows 11 Pro (version 23H2), but the installation doesn't work.

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Juggrnot
basj
Join Date 03/2001
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Reply #9 September 14, 2024 9:29:53 PM
from Stardock ForumsStardock Forums

Hello again,
Have you tried deactivate your old activation before trying to activate on the new one? Use below steps to deactivate activation.

https://support.stardock.com/space/SHC/1260585049/How+to+deactivate+Stardock+products

Thanks.
Basj,
Stardock Community Assistant.

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Juggrnot
Juggrnot
Join Date 06/2008
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Reply #10 September 15, 2024 2:04:27 PM
from Stardock ForumsStardock Forums

Yep, the old activations (except for one, activated a long time ago and on a different computer) are now gone. I don't want to accidentally remove that activation at this point. Ahh well, I wonder if I should throw in the towel. Bloody shame that the product is so useful.

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Juggrnot
basj
Join Date 03/2001
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Reply #11 September 15, 2024 9:15:18 PM
from Stardock ForumsStardock Forums

Sad to hear that, but I believe this could be an account issue. Please raise support ticket using the link below, use "Ask a question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

 

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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Juggrnot
Juggrnot
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Reply #12 September 16, 2024 1:30:18 PM
from Stardock ForumsStardock Forums

Thank you kindly, Basj. I bought it on Steam, along with SOASE 2. It's working now.

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Juggrnot
basj
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Reply #13 September 16, 2024 7:48:47 PM
from Stardock ForumsStardock Forums

Great, glad you've resolved it.

Thank you,

Basj,
Stardock Community Assistant

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