gcgriswold

Join Date 10/2011

Sleep problem with Start11

I have temporarily uninstalled Start11 due to a Sleep/Wake problem in Win 11. When I sleep my HP desktop with Start11 installed, the system goes into a deep sleep; requiring a System Restart to wake it up. During the restart, my fan races at high speed. With Start11 uninstalled, and using the MS-supplied START menu in Win 11, my HP wakes and sleeps normally, without the fan racing. When this issue is fixed I will reinstall Start11. Thanks for any feedback.

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Hello,
Sorry to hear you are having issues. From what I remember, there is no similar issue reported by others on Start11. Need to know more on your system.

Windows 11 full version and build number. Please use Winver.exe
Start11 full version numbers.

Thank you.
Basj,
Stardock Community Assistant.

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Hello basj-

Thank you for your response to my post. Per your request:

Latest version of Start11 v2 (Order Reference: STARDOCK240715-2227-81362)

Windows System:

Processor : 12th Gen Intel(R) Core(TM) i5-12400T

Memory : 11975MB(3200)

Mother Board : 89E9

Windows Version : Microsoft Windows 11 Home

Installation Date : 2024-06-03

Monitor : Generic PnP Monitor

Video Adapter : Intel(R) UHD Graphics 730

Mouse : USB Input Device

Keyboard : USB Input Device

Disk Drive : NVMe SAMSUNG MZVLQ1T0HBLB-00BH1(953GB,SCSI)

DVD/CD-ROM Drive : HL-DT-ST DVD+-RW GSA-T21N USB Device

Kind regards.

GCG

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Hi Basj-

Here is some additional detail about my Windows 11 version:

OS Name : Microsoft Windows 11 Home

OS Language : English (United States)

OS Version : 10.0.22631

OS Type : 64 bit

Hope you find this useful.

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Quoting basj,

reply 1

Windows 11 full version and build number. Please use Winver.exe (It come with your Windows install)
Start11 full version numbers.

Still need these information something that look like this.

Winver.exe: for example this will show you Windows 11 version 22H2 (OS Build 22621.2155)

Start11 version, you can get from Start11 Setting Windows->About panel. from the screenshot this in Start11 Version 1.47

Thank you,

Basj,
Stardock Community Assistant

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OK, it's 23H2(OS Build 22631.3880)

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Great, thank you for the information.

First, please try uninstall Start11, reboot immediately after uninstall is done, re-download the latest version again from your account. Install it, reboot immediately again after the installation done. Retest and report back.

Thank you,

Basj,
Stardock Community Assistant

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