help with new computer

from Stardock Forums

got a new computer and installed fences 2 & it was working ok but couldn't rollup fences. then i noticed had a key for an upgrade to fences 3 so i installed that. now nothing works. i have some windows but they are empty. i cant put anything in them or even move them.

i've tried uninstalling both fences 2 and 3 but get multiple messages saying can't delete this file. I say ignore and it just comes up with another. how do i get this working again?

thanx

fences
5,901 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Also, need more information on your system.

  1. Windows 7,8,10 or 11? Also need its full version and OS build number. Use Winver.exe
  2. Fences full version number installed.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from WinCustomize Forums Top

It is my understanding that when a file cannot be deleted, it's because a app is using that particular file. In order to delete the file, you have to shut the app down. That being said, I hope that a purge and reinstall will resolve your issue.  

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

the purge seems to have fixed the problem. thanx

Reply #4 from Stardock Forums Top

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant